KD

Kim D. one year ago • From Google

Rating

Poor

Cofton Clinic's Booking Form Frustrates Long-Time Patient

I've been a patient at this practice my entire life. The medical staff have consistently been exceptional, which makes it heartbreaking to report recent issues. While I initially appreciated the new online booking system, I've discovered that traditional phone scheduling remains far more straightforward. In the past, I would enthusiastically recommend Cofton, praising how simple it was to secure appointments and how helpful the staff were. Unfortunately, the current online form has completely disrupted this smooth process. Same-day appointments now seem virtually unattainable, and the triage process appears nonsensical. Even when explicitly requesting urgent care or a quick consultation, the system robotically directs you to book an appointment a week out. The lack of apparent medical judgment is frustrating. Moving forward, I'll be returning to phone bookings, hoping this approach will restore the efficient service I've long appreciated.

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