LL

Louise L. 3 years ago • From Google

Rating

Average

Communication barriers make accessing care difficult

I struggle to find effective ways to communicate with the practice. The telephone system is not accessible to me, and the online consultation forms lack sufficient space to fully explain my concerns. Additionally, the text-based response system does not meet my communication needs. When visiting in person, I am directed to complete the online consultation forms. I have submitted these forms multiple times, including detailed information in the repeat prescription sections, but have often felt that my concerns were not adequately addressed. I have requested access to an alternative communication method, such as email, as a reasonable adjustment to facilitate better contact with the practice. However, I have been repeatedly informed that this option is not available. Despite these communication barriers, once I manage to secure an appointment, the clinical staff provide excellent care.

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