WB

Wendy B. 5 years ago • From Google

Rating

Bad

Communication between staff and patients needs improvement

I had a disappointing experience at this practice. The level of communication fell short of expectations. I spent considerable time waiting for a callback that didn't arrive as promised. There were inconsistencies between what I was initially told and what I subsequently learned, which created confusion. The coordination between different parts of the practice seemed unclear. It appears there may be room for improvement in how the practice is organised and managed. The service standards don't seem to match what one might reasonably expect, and I feel the practice's current ratings reflect these concerns.

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