EW

Emma W. one year ago • From Google

Rating

Bad

Communication breakdown left records repeatedly mislaid

My sister attends this practice and has experienced recurring difficulties with her care. She feels that the clinician formed a negative impression during their initial interaction, which she believes has affected the quality of her treatment. She has reported concerns about missing medical records, delayed communication of test findings, and difficulty accessing information from her file. She has also felt frustrated by phone calls requesting information that she believes should already be available. As the sole carer for two children, she is concerned about the impact these issues are having on her health management. She has experienced problems with information being passed to hospitals that she feels may have caused additional delays in her care. Additionally, she has encountered difficulties obtaining repeat prescriptions, even when she believes appropriate authorisation is documented in her records. Overall, she has significant concerns about the standard of care she is receiving.

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