TP

Toni P. 5 months ago • From Google

Rating

Bad

Communication failures led to multiple cancelled appointments

Extremely poor communication. I contacted the surgery regarding my young child's developmental review appointment. Rather than this being arranged, I received a call indicating that vaccinations were due instead, so I scheduled this in. That appointment was subsequently cancelled and I rebooked. Fifteen minutes before the second appointment, just as I had arrived and parked, this was cancelled again with no explanation provided. I rebooked once more and attended the third appointment, only to be informed that my child was not actually due for any appointments at that time. It remains unclear why I wasn't simply notified of this from the outset. As a result, I made two unnecessary trips with my young child and incurred parking costs that could have been avoided.

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