Kingswood Surgery

Following up on feedback from two years prior, it appears the practice has not implemented changes based on previous comments. Following a recent bereavement in our family, we are still awaiting the..

The receptionist's manner during my visit felt unnecessarily hostile and unwelcoming. I subsequently experienced concerns regarding communication about my test outcomes, along with what I perceived..

This surgery presents considerable difficulties in accessing care. The online appointment system is overly complicated and appears to have implementation issues. Requesting a triage assessment..

I have been a patient at this practice for a considerable time and am very satisfied with my choice to remain here. The medical professionals are excellent and create an environment where you can..

The reception team consistently demonstrates helpfulness and courtesy.

The medical team at this practice has been wonderful for me and my family over many years. The reception staff provide excellent service, and the clinical staff who perform blood tests are..

The front desk team are supportive and dependable; the healthcare provided has been of a high standard throughout.

A deeply unsatisfactory experience. Following a sudden loss at home over a weekend, we expected to see the regular healthcare provider who had an established relationship with the patient. Instead,..

AVOID!!!! I parked in the patient carpark and received a £100 fine!!! There is cctv footage of me in the surgery asking for assistance with the online registration form (the only available method to..

Attended an appointment with a family member. The clinician was patient, clear and understanding. However, I'm giving 3 stars because the reception staff member seemed disengaged and dismissive,..

The staff members are excellent and very supportive.

Have been looked after really well by the clinical team. Also had a physiotherapy appointment with a therapist who was very professional, helpful and friendly.

The practice should make clearer information available to new patients regarding the private car park arrangements. This could be done through their website, at the reception desk, and with visible..

I recognise the surgery has faced considerable challenges in recent times, but I feel the standard of care has declined noticeably. My daughter's medication management has been affected, and whilst..

Consistently demonstrates helpfulness and a good level of expertise.