Armley Moor Health Centre
AW
Aaron W. 7 months ago • From Google
Poor
My experience at this practice has revealed considerable concerns regarding how communication is managed and how accessible care is for patients relying on their services. Several significant issues have affected my care: Communication Regarding Patient Rights: The practice communicated information about my eligibility for a particular NHS choice option through a single email channel, which I did not receive. No alternative methods of contact, such as telephone, text message, or postal communication, were attempted to ensure I was informed. This procedural gap resulted in me bearing substantial out-of-pocket expenses for treatment that should have been provided through NHS funding. Clinical Assessment and Support: A recent administrative communication suggests that a documented health condition was not adequately considered when addressing a related symptom, with the matter being treated as a behavioural concern rather than a clinical one. This approach has added to my distress rather than providing the supportive response I needed. Difficulty Accessing Basic Care: I have experienced persistent challenges in reaching the practice by telephone and securing appointments for necessary health assessments, despite having relevant health risk factors that warrant attention. The practice needs to make urgent improvements to address these systemic issues and ensure that patients receive equitable access to appropriate NHS care. These procedural shortcomings have created both health and financial difficulties that require resolution. For anyone experiencing similar concerns, support is available through local representatives, the relevant ombudsman service that handles unresolved NHS complaints, and patient advocacy services that can provide guidance on how to escalate concerns formally.
Kelly L.