PK

Pauline K. one year ago • From Google

Rating

Excellent

Compassionate care and kindness at its best

It's crucial to recognize and appreciate the hard work of healthcare professionals, rather than always focusing on criticism. I want to express my gratitude to the staff who truly go the extra mile. A special thank you to Katie at reception, who assisted me with an inquiry at the start of July and connected me with Sarah. Sarah Pierce is an exceptional professional! Her dedication was remarkable as she persistently helped me with urgent care reports until I was completely satisfied. She truly went above and beyond in her service. I'd also like to commend the Parkside pharmacy team, who contacted me around early June to ensure I was informed about medication changes from my respiratory consultant. Their proactive communication and reassurance were greatly appreciated. We often forget that healthcare workers are human beings doing their best in challenging circumstances. Instead of constant criticism, we should acknowledge and celebrate their efforts. This team demonstrates outstanding collaboration and commitment to patient care. Let's remember to spread kindness and recognition where it's genuinely deserved!

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