SH

Stewart H. 5 years ago • From Google

Rating

Excellent

Compassionate care at fryern surgery despite challenges

Recently joined the surgery after becoming a paraplegic, and the reception staff have been exceptional - courteous and helpful whenever I call (occasional wait times are understandable given COVID circumstances). I'm consistently treated with utmost respect, and this is genuinely the best medical reception I've experienced. Regarding the doctors, Holly Emery is fantastic; her telephone consultations are clear and professional. Dr. McKenna is equally wonderful, and I appreciate how proactively she follows up on matters. I also encountered a nurse named Lark Avery who was absolutely outstanding - polite, informative, and incredibly gentle when handling my legs. I couldn't have asked for a more compassionate healthcare professional. Kudos to the entire Fryern surgery team! My only criticism is the phone system: when on hold, the call unexpectedly goes silent and then restarts with the initial message, giving the impression of a lost connection when that's not actually the case. This issue definitely needs addressing.

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