The Billesdon Surgery

I can't express enough appreciation for this medical team. It's evident that every staff member, from the physicians to the reception and nursing personnel, is genuinely committed to providing..

Appalling customer service. Denied my 4-year-old an urgent appointment following an allergic episode and redirected us to a walk-in clinic, despite initially consulting 111 for guidance. Requested..

The medical staff are truly exceptional. Everything was smooth sailing until today when I went to pick up a form that had been previously confirmed as ready for my husband. The front desk employee,..

The friendly telephone operator was incredibly helpful and accommodating, managing to secure me a doctor's appointment despite my urgent needs.

I attempted to schedule a medical consultation today and was stuck listening to an endless automated message. Over the course of three hours, twenty-four minutes, and nine seconds, I slowly..

My interaction with the surgery has been somewhat satisfactory, but lately, the receptionist's attitude has been disappointingly unhelpful and lacking compassion. As someone who works in a medical..

I've encountered a Surgery that is incredibly difficult to reach!,... And on the rare occasion you manage to connect, they bombard you with a pre-recorded message listing countless restrictions...

Outstanding support: immediate phone response and in-person consultation even during COVID-19 challenges. Dr Batchelor was exceptional. The reception staff were welcoming and supportive. Much..

Terrible customer service with unhelpful staff who abruptly end phone conversations, making it extremely difficult to address critical issues.

If I could award zero rating points, I absolutely would. My urgent need to consult a physician in person was immediately dismissed when I was informed all slots were occupied. Upon requesting the..

My elderly mother, aged 87 and battling vascular dementia, developed some health complications including infections and a heel wound. The staff, from the welcoming reception team to Dr. Barton, were..

The scheduling process for this medical practice is an absolute farce - I've been attempting to secure an appointment for a fortnight without success. The phone lines are perpetually congested,..

Completely appalled by this medical facility's treatment of my mother post-hip replacement, leaving her without pain relief and forcing us to endure a lengthy phone queue tomorrow. When my father..

Lindsey Tranter is truly exceptional. Her incredibly friendly, hospitable, and competent approach instantly put me at complete ease. Today's diabetic screening and blood work was remarkably smooth..

I cannot speak highly enough of Dr Richard Wardle at Billesdon Surgery. His genuinely proactive and thoughtful approach to my care made all the difference at a critical moment. Taking the time to..

I had no previous issues with the surgical practice, but a recent interaction left me deeply frustrated. When attempting to discuss a medication-related concern, I was abruptly interrupted and my..

I'm thoroughly delighted with the welcoming front desk team, and the on-site pharmacy is truly exceptional. Their interactions have been consistently professional and courteous during my recent..

The staff at this practice are absolutely wonderful. They go above and beyond to help you. While every medical setting can be hectic, if you follow their established procedures, you're guaranteed..

The quality has steadily declined, reaching a point where their service is now potentially hazardous. Booking appointments seems impossible, and there are constant errors with medication..

Absolutely Dreadful. I've been attempting to contact the medical practice all day long, yet I can't even get through to speak with anyone. The reception is non-existent, and the service is so poor..