LS

Lynette S. one year ago • From Google

Rating

Excellent

Compassionate care from a thorough and understanding doctor

During my consultation, I genuinely felt understood and valued. Dr Pandya had thoroughly reviewed my medical records and was familiar with my recent health background, which significantly eased my anxiety. The doctor provided a comprehensive explanation of the upcoming steps, detailing potential tests and follow-up procedures based on potential results, and I departed with a clear, structured plan. The reception team consistently demonstrates exceptional professionalism and courtesy, maintaining composure even when confronted with challenging patient interactions. While I've witnessed occasional aggressive behavior from other patients, they remain consistently pleasant and supportive. Similarly, the telephone staff are consistently courteous and helpful, though there are periods when call waiting times and queue lengths can become somewhat prolonged.

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