OW

Olivia W. one year ago • From Google

Rating

Excellent

Compassionate care restores hope for patient

Faith Restored!! Living with occipital neuralgia and receiving nerve block injections into my head, I encountered a distressing situation at the hospital where I was unexpectedly denied treatment. The hospital staff member on the phone was far from compassionate, and I was so overwhelmed with emotion that I could barely respond to her questions. Experiencing intense pain and complete frustration, I was instructed to contact my GP. When I called the GP practice and explained my situation (while clearly distressed), the receptionist who answered completely renewed my belief in human kindness. She was incredibly supportive and reassuring. She promised that a doctor would contact me the same day, urged me not to worry, and assured me we would resolve the issue. Although I don't know her name, she was working at 1pm on Thursday 15th May, and her compassion truly restored my hope. Dr Hussain was equally fantastic, calling me back immediately. He demonstrated genuine empathy, listened attentively to my concerns, and took concrete steps to help me. Today, I felt genuinely proud to be associated with this practice. Thank you, New Road!!

Other reviews for New Road Surgery