Stopsley Village Practice
AC
Ann C. 2 years ago • From Google
Excellent
PLEASE READ THIS ALL THE WAY THROUGH: Having been a patient at this practice for over three decades, I've experienced moments of intense frustration, particularly with a male nurse practitioner who seemed to believe he knew more than both myself and my consultant. He even resorted to shouting at me! After lodging a complaint, my consultant intervened by writing to the practice about my condition's management, resulting in a formal apology from one of the partners. HOWEVER, I recently encountered truly OUTSTANDING care from a new physician, Dr Iqbal. Upon returning from vacation feeling extremely ill, he promptly conducted multiple tests, identifying my issue within a week. I received medication on the day of our consultation and following test results. He compassionately referred me to another hospital department, demonstrating remarkable kindness and support. We've since had follow-up appointments, including a telephone consultation. These doctors are working incredibly challenging hours, which is evident through my NHS app, where I've seen test results being processed even on Saturday evenings, with prescriptions immediately sent to the pharmacy. Furthermore, any pharmacy can access urgent prescriptions by simply verifying your personal details. Medical professionals are genuinely attempting to provide the best care possible under constrained financial circumstances. Receptionists present a different challenge, and they're often the source of patient complaints. While many appear younger than traditional medical receptionists, they're nonetheless striving to manage a demanding role. Being placed on hold when unwell is undoubtedly frustrating, but they're likely managing numerous challenging interactions. One can only imagine their daily call volume. My advice: show compassion.
Ben M.