The Billesdon Surgery

If I could award zero rating points, I absolutely would. My urgent need to consult a physician in person was immediately dismissed when I was informed all slots were occupied. Upon requesting the..

I've encountered a Surgery that is incredibly difficult to reach!,... And on the rare occasion you manage to connect, they bombard you with a pre-recorded message listing countless restrictions...

I attempted to schedule a medical consultation today and was stuck listening to an endless automated message. Over the course of three hours, twenty-four minutes, and nine seconds, I slowly..

Absolutely Dreadful. I've been attempting to contact the medical practice all day long, yet I can't even get through to speak with anyone. The reception is non-existent, and the service is so poor..

The quality has steadily declined, reaching a point where their service is now potentially hazardous. Booking appointments seems impossible, and there are constant errors with medication..

The staff at this practice are absolutely wonderful. They go above and beyond to help you. While every medical setting can be hectic, if you follow their established procedures, you're guaranteed..

I cannot speak highly enough of Dr Richard Wardle at Billesdon Surgery. His genuinely proactive and thoughtful approach to my care made all the difference at a critical moment. Taking the time to..

Appalling customer service. Denied my 4-year-old an urgent appointment following an allergic episode and redirected us to a walk-in clinic, despite initially consulting 111 for guidance. Requested..

After relocating to this new area, I've been struggling to complete my surgery registration. However, the reception team, both via telephone and in person, were incredibly welcoming and supportive...

Completely appalled by this medical facility's treatment of my mother post-hip replacement, leaving her without pain relief and forcing us to endure a lengthy phone queue tomorrow. When my father..

Terrible customer service with unhelpful staff who abruptly end phone conversations, making it extremely difficult to address critical issues.

Absolute unprofessionalism defines this medical practice. The personnel display a dismissive and discourteous attitude, and the healthcare providers (who barely deserve that title) consistently fail..

Exceptional personal engagement with the medical team during my visit today.

Around the holiday season, I experienced two urgent health situations. Although I dislike the morning rush for appointments, I managed to schedule consultations for both concerns and received..

What an absurd operating schedule! The dispensary's phone lines are open for a mere two-hour window during weekdays, which makes absolutely no sense for customer accessibility.

I had no previous issues with the surgical practice, but a recent interaction left me deeply frustrated. When attempting to discuss a medication-related concern, I was abruptly interrupted and my..

Fantastic service just now. Made a call and arranged a physician consultation callback, received an immediate in-person medical appointment, and was also scheduled for a physiotherapy session on the..

My elderly mother, aged 87 and battling vascular dementia, developed some health complications including infections and a heel wound. The staff, from the welcoming reception team to Dr. Barton, were..

Outstanding support: immediate phone response and in-person consultation even during COVID-19 challenges. Dr Batchelor was exceptional. The reception staff were welcoming and supportive. Much..

My interaction with the surgery has been somewhat satisfactory, but lately, the receptionist's attitude has been disappointingly unhelpful and lacking compassion. As someone who works in a medical..