Orchard Surgery

Ignore calls when staff are available, showing clear laziness. Completely unsatisfactory. The level of customer service is genuinely disappointing.

GP's need to step up and stop cowering behind closed doors, neglecting their fundamental duty to provide direct patient care. Paramedics and hospital staff are exhausted from compensating for your..

It's disheartening to find that a critical mental health referral appears to be met with complete silence from the medical practice. I understand healthcare providers are stretched thin, but that's..

I visited this place just a single time, and the front desk staff was incredibly unhelpful, refusing to hand over my already approved and confirmed medical documents from the doctor. Additionally,..

I was so impressed with the service I received. Excellent receptionist with positive sunny disposition. Very quick turnaround of my request for a fit note. Thank you

I spent an exhausting 6+ hours attempting to schedule a doctor's appointment. The initial 3 hours were just trying to connect, and when I finally did, the system was useless. I endured over 90..

The front desk staff and physicians are extremely friendly. Moreover, the facility consistently maintains excellent cleanliness.

I had recently moved to the area and hadn't registered with a medical practice when I suffered a back injury requiring urgent medical attention. The reception staff on the phone were adamant that I..

Perplexing and hard to make sense of, leaving me scratching my head and struggling to understand what's going on.

Orchard medical practice in Horsham is an absolute disaster, with a team of ineffective physicians shielded by unhelpful front desk staff. The level of disorganization is staggering, with each..

Dr. Kimberley, my primary care physician, deserves recognition for her exceptional dedication to patient care. She consistently goes above and beyond in monitoring my health, ensuring I receive..

Absolutely top-notch service. I reached out to the medical practice today regarding my mother's recent accident from the previous day. The entire team has been incredibly supportive and..

I've been receiving medical care at Orchard Surgery alongside my family for an extended period, and I'm consistently impressed by the compassionate and competent nature of their physicians and..

I approached the experience with low expectations based on prior feedback, but I was genuinely impressed. Admittedly, I did spend about 20 minutes waiting in line to speak with the front desk staff,..

I'd like to express my sincere appreciation for Daniela, who appears to be a recent hire in the reception area and is truly an outstanding new team member!! Daniela was incredibly patient and..

Julie at the front desk was incredibly courteous and accommodating, assisting me with all my needs!!! Exceptional customer service!!!

Arrived promptly the following day, and upon arrival, there was no delay in being seen.

Thrilled with the online consultation. Quick, secure, and perfectly tailored solution. This is undoubtedly the future of healthcare, freeing up doctors' schedules and delivering precisely the care I..

Since when did receptionists become medical experts!? Every time you ring, these staff now have the audacity to inquire, "What symptoms are you experiencing?" I phoned to communicate directly with a..

Got a text notification regarding influenza vaccinations. It's utterly futile to respond to the message, and incredibly, their website lacks any contact email address. Since I'm not equipped with..