Abbey Medical Practice
Alisha-paige L. 2 years ago • From Google
Excellent
Compassionate care that helped me through my journey
**UPDATED REVIEW** I have absolutely no complaints about this medical practice. I've been a patient for many years and have consistently received tremendous support, even during my teenage years when health anxiety was overwhelming due to an undiagnosed condition. The staff always treated me with compassion and respect, guiding me to the most appropriate clinician. This support ultimately led to a diagnosis that has completely alleviated my anxiety, providing clarity about my long-standing symptoms. The nurses and GPs are exceptional. I want to give special recognition to the admin and reception team - contrary to some negative reviews, they are incredibly helpful. As someone who works at a GP surgery, I understand how challenging appointments can be, but they always manage to accommodate me with telephone consultations. While appointments may sometimes be limited, it's crucial to recognize the immense pressure the NHS is under. These teams are human and doing their best, so they deserve kindness and understanding. 5/5 stars without hesitation. ***UPDATE*** Dr Elias Perez Martin was outstanding today. He apologized for a slight delay in calling, which wasn't an issue, and thoroughly examined my symptoms while arranging further investigations. The new Anima system has been incredibly user-friendly and convenient, especially for someone like me who struggles to make phone calls during work. I've been fortunate to receive same-day responses, making me skeptical of negative reviews. The system provides an alternative communication method without excluding those without internet access. My only disappointment is having fewer opportunities to speak with the wonderful admin staff! Keep up the fantastic work.
I'm thoroughly impressed with this medical practice once more. This morning, I called at 9:15 and managed to secure an appointment for my mother by 10:30. The receptionist who answered the phone was..
Abbey Medical Practice
Alex A.
Exceptional medical care, outstanding nursing staff, consistently prioritized my well-being, and truly embodied the highest standard of compassionate healthcare. I couldn't have wished for a more..
Abbey Medical Practice
Nancy W.
Absolutely incredible service. I misplaced my ventolin inhaler just a day before my trip. I stopped by the medical center at 9:30 in the morning, and they had my prescription prepared within a few..
Abbey Medical Practice
Harriet A.
I was summoned to a follow-up consultation for my daughter, only to endure a 25-minute wait without any recognition. When I voiced my frustration about the delay, the doctor abruptly refused to see..
Abbey Medical Practice
crotchetyold c.
Superb, superb, superb, superb..... words cannot adequately express our gratitude to the Abbey staff. Their politeness and helpfulness never waver, even as Teresa and I frequently visit. A heartfelt..
Abbey Medical Practice
Val G.
Contacted the medical clinic around 3 pm this afternoon regarding an appointment for my spouse. Dr. Tobain promptly saw him, conducted a thorough examination, and provided a prescription—all..
Abbey Medical Practice
Andreea C.
When I relocated from London to Wellingborough, I was genuinely anxious about switching my GP, knowing how challenging this process can typically be. I'm delighted to report that the receptionists..
Abbey Medical Practice
Ash A.
Thomas was previously considered a top-tier physician, but everything changed with the Anima system. Scheduling an urgent consultation now means waiting weeks, and when you request an in-person..
Abbey Medical Practice
Sue W.
Phone lines are supposed to be available at 8am for scheduling, yet at 8:33am, I'm still hearing a recorded message telling me to call at 8am for appointments? Completely unacceptable and frustrating.
Abbey Medical Practice
Mo Y.
I was left waiting for 53 minutes beyond my scheduled appointment time. The GP explained that complex cases were being handled, which I can comprehend. Nevertheless, since my results were entirely..
Abbey Medical Practice
M R.
Fantastic! Another appointment cancellation - how delightful, and certainly not a novel occurrence. Because, clearly, navigating health challenges isn't sufficiently overwhelming already. Let's..
Abbey Medical Practice
krystal L.
These medical professionals are an absolute embarrassment, and I cannot express how deeply frustrated I am with their incompetence.
Abbey Medical Practice
Cristian S.
The lab work went smoothly and was completed quickly without any hassle. I appreciate the efficient service.
Abbey Medical Practice
KRISHNA T.
This medical facility is absolutely outstanding, with incredibly welcoming personnel from the front desk to the clinical team. The practice nurses and nurse practitioners are simply exceptional,..
Abbey Medical Practice
Julia L.
Outstanding medical practice located in Wellingborough. Each time I contact them, I receive top-notch assistance. The staff and physicians are incredibly compassionate and attentive.
Abbey Medical Practice
Patrick H.
I've been a patient at this medical practice since before their merger, and previously, everything ran smoothly. However, since the merger, I've encountered significant difficulties scheduling..
Abbey Medical Practice
Danielle D.
I'm compelled to share my appreciation for nurse practitioner Gaynor. The past few weeks have been incredibly challenging, and I was experiencing significant health issues that I initially..
Abbey Medical Practice
Payal P.
Excellent customer service that truly impressed me. The staff were fantastic, and the receptionist was particularly outstanding - she was incredibly friendly and helpful during our interaction. I..
Abbey Medical Practice
Dan m.
Since Anima's implementation, securing a GP appointment or receiving proper triage has become increasingly challenging. Remarkably, I've experienced a 100% rate of incorrect triage, which is..
Abbey Medical Practice
Liberty M.
This medical center lacks patient consideration. Attempting to schedule an appointment leads to being directed to come in person, and upon arrival, they neglect to address your concerns, instead..
Abbey Medical Practice
Karen R.