JF

Jacky F. one year ago • From Google

Rating

Excellent

Compassionate care that saved my life

I recently experienced exceptional, empathetic, and highly professional care from the Hall Practice for two medical issues: a sudden bout of flu with Labyrinthitis and breast cancer concerns. Initially managing the flu, I was suddenly struck by complete loss of balance and debilitating vertigo, causing severe nausea with any movement and an inability to keep even small amounts of water down. Upon calling the surgery, they responded with immediate action. The on-duty GP promptly sent a prescription to my pharmacy, which my husband collected so I could begin treatment immediately. While I initially improved, I subsequently deteriorated, suspecting a bacterial infection. This time, a paramedic was dispatched to my home. He was incredibly compassionate, thoroughly examined me, provided valuable advice that significantly helped my recovery. Before contracting the flu, I had completed an online form requesting an appointment after discovering a breast lump on a Sunday evening. Remarkably, the surgery contacted me at 9:10 am Monday morning, offering a same-day appointment. I was swiftly referred to Wycombe Hospital Breast Clinic. The referring GP went above and beyond, sending a supportive text before my first clinic appointment and following up with a phone call afterward to check on my well-being. This represents an outstanding service and demonstrates extraordinary care from an incredibly compassionate medical professional. The Hall Practice is truly unparalleled, and I cannot recommend them highly enough.

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