SM

Sherrie M. 3 years ago • From Google

Rating

Great

Compassionate care versus dismissive medical treatment

I've noticed an improvement in care compared to my previous medical providers, and the young receptionist was wonderfully helpful. The phlebotomy staff are truly compassionate and professional - absolutely no complaints in that department. Unfortunately, the other medical practice has recently made me feel like an inconvenience from the moment I arrive. Their approach today was incredibly condescending, particularly when they dismissively suggested I was imagining a lump in my mouth, despite my genuine fear of oral cancer. I left the consultation in tears because they refused to hear my comprehensive list of symptoms and provided no guidance on obtaining a more thorough appointment to address my interconnected health concerns. I'm constantly required to book separate appointments for each individual symptom. While I recognize the financial constraints and pressure to process patients quickly, I implore them to remember our humanity and not treat us as mere statistics. My persistent quest for answers isn't an attempt to be difficult, but a genuine effort to understand and resolve my health issues. Being instructed to self-examine my mouth with a torch, after two doctors implied I was fabricating symptoms, was deeply unprofessional and distressing. The entire experience left me feeling completely devalued and unheard.

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