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Nonye N. 11 months ago • From Google

Rating

Excellent

Compassionate care when i needed help most

I want to express my heartfelt gratitude to the exceptional staff at First Care practice who provided outstanding care and support on June 27th. Specifically, I'd like to recognize: Dr Mariam Dr A. Mohammed Zara - Front desk receptionist Kalsoon External staff from West Midland Ambulance services (whose names I unfortunately didn't capture) I arrived early in the morning without an appointment, feeling extremely unwell with intense chest and stomach pain. My condition was so severe that I could only communicate by writing notes. Zara, the receptionist, immediately scheduled me for an appointment and promised to inform the doctor. While waiting, she compassionately offered me water, which I initially declined but later accepted. Dr Mariam discovered me in significant distress and quickly responded with remarkable empathy. She provided a private room for me to rest, reassured me of my safety, and coordinated with other medical professionals to secure appropriate help. Dr A. Mohammed arrived shortly after, received a comprehensive briefing, and continued providing supportive care. Both doctors collaborated to arrange ambulance transportation and ensure my referral to the general hospital. Dr Mariam consistently monitored my condition, ensuring a staff member remained with me throughout. Dr A. Mohammed meticulously prepared documentation and personally managed the handover to the ambulance team. The ambulance service personnel were also exceptionally professional and caring. Overall, the entire team demonstrated extraordinary dedication, compassion, and medical expertise in managing my critical situation.

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