The Lakes Medical Practice

The front desk staff were shockingly unprofessional. When my autistic nephew came for his appointment, the receptionist displayed appalling behavior, openly mocking my sister right to her face. This..

The front desk employees are extremely dismissive and will only entertain requests related to critical medical situations, turning away any other type of inquiry or assistance.

Customer service is absolutely terrible. I attempted to schedule an appointment by phone, but the staff was completely unhelpful, insisting I could only book at 8am on the same day. When I tried to..

Julie, the receptionist, displays an absolutely appalling demeanor. Her interpersonal communication is severely lacking, and her overall attitude is completely unacceptable. This medical practice..

I've been a patient at this medical practice for almost two decades with no initial problems. However, the constant turnover of receptionists has become unbearable. They display terrible attitudes,..

Utterly appalling encounter. Subpar treatment from physicians and personnel.

Medical staff, including doctors and nurse practitioners, consistently fail to hear me out. When I describe my symptoms, they appear dismissive, instead choosing to dictate how I should be..

Hello, I am composing this message with assistance from my sister. Living with Alzheimer's has also afflicted me with a severe speech impediment. My sister called to help me secure an appointment. I..

My children are suffering from eczema and experiencing sleep difficulties lately. Initially, on 27/12/2024, I contacted the clinic and was informed they only handle emergency situations. I assumed..

I'm incredibly grateful for the exceptional care my elderly mother receives at this GP practice over the past two years! The receptionists are genuinely compassionate towards their older patients,..

Terrible customer service. The staff are consistently unaccommodating and always seem unprepared, making every interaction frustrating and inconvenient.

Exceptional customer care, starting with the delightful Karen at the front desk and extending to Dr. Salim's prompt attention. Much appreciation for the outstanding service.

Complete farce claiming emergency-only slots when that's what emergency services are meant for. The front desk personnel are discourteous and uncaring, consistently short-staffed, and it's shocking..

Skilled, well-informed, and compassionate

Absolutely appalling, my partner has been struggling to get his prescription, originally issued in A&E, converted from a white form to a green form for 48 hours now. He's experiencing excruciating..

This service is completely mismanaged, with no sense of timing or customer comprehension. They barely deserve even a single star rating.

I have absolutely no complaints about this medical practice. When I was seriously ill, I was fortunate to secure a same-day consultation. The staff member who handled my phone call was incredibly..

I've been battling a respiratory infection, and I must say the medical practice has been exceptional. The front desk staff have been incredibly supportive, and Dr. Singh has been outstanding -..

Living with PTSD and bipolar disorder can make life challenging, and my mental health can be unpredictable. However, this medical center has been incredibly supportive and understanding. I have..

Their scheduling is a complete disaster, constantly canceling appointments and leaving patients waiting for extended periods. I'm thoroughly disappointed with their lack of responsiveness and..