CM

Cheryl M. one year ago • From Google

Rating

Great

Compassionate care with some healthcare hurdles

The reception staff are incredibly welcoming and empathetic, recognizing that patients aren't always at their best and going above and beyond to provide support. The Practice Manager has been truly exceptional! Most of the doctors are superb, meticulously working to identify the right diagnosis and clearly explaining their approach to helping patients. Regrettably, government constraints with extended waiting lists undermine the doctors' efforts, often forcing patients to repeatedly visit for interim medication until specialist consultation becomes available. The medical center's premises are immaculately maintained, with abundant health-related literature displayed throughout the waiting areas. The physiotherapy services fell short of my expectations, and I was starkly reminded that certain treatments would require extensive waiting periods unless I opted for private care. Despite this, I've generally experienced outstanding healthcare at Victoria Road Medical Centre. While I've encountered some challenges, these may stem from occasional lapses in empathetic understanding. The one critically important element that sometimes seems missing. However, I choose not to conclude on a negative note, acknowledging that we are all fundamentally human.

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