Grove Surgery

Abysmal customer experience following their relocation from the previous compact office - contradictory guidance, dismissive staff, and a complete lack of empathy.

Despite the well-known difficulties confronting the NHS, and the typical frustrations we all encounter with endless hold music, I have consistently found Grove Surgery to be highly responsive,..

I engaged with Sarah Legg twice through meetings and phone conversations. Her referral to RBH led to a prompt initial consultation and treatment. She conducted a thorough investigation of my..

Excellent assistance. Swift and effective.

This marked my initial consultation with Nikki Lopez about my persistent health issue She dedicated ample time to thoroughly examine and conduct tests aimed at restoring my complete well-being It..

Met with Nikki Lopez today, and she was truly exceptional. Not only did she provide invaluable assistance with my asthma concerns, but she also took the time to engage in a meaningful conversation..

I spent half an hour on hold trying to schedule an appointment, only to be redirected to voicemail without speaking to anyone. The quickest I've ever waited at this medical practice was 40 minutes,..

Since The Providence took over, their quality has rapidly declined, and I'm overwhelmed by the numerous issues my family has experienced with this medical practice. The receptionists have been so..

An exceptional medical practice The front desk staff are incredibly welcoming and supportive Remarkable nurses, healthcare assistants, paramedics, and doctors - I feel incredibly fortunate to have..

I'm completely frustrated with their customer service. When I finally managed to get in line and reach the front of the queue, all I encountered was an endless, unanswered ringing on the phone line.

Every single staff member at this place goes above and beyond to provide exceptional assistance. Whether you're communicating via phone, online platforms, or speaking directly with nurses, doctors,..

I found myself in a severe kidney emergency while awaiting my general practitioner's appointment. Anyone familiar with such medical issues understands the unbearable intensity of the pain. The..

Throughout the years, I've deeply appreciated the consistent support I've received. Despite staff changes at the reception desk, each person has been incredibly courteous and accommodating. I want..

Incredibly kind and empathetic medical professionals. Truly top-notch physicians who provide exceptional care.

We've been loyal patients at this practice for years and have no complaints. A special mention to Dr. Harrison, who is truly a wonderful physician. The reception staff consistently demonstrate..

This medical office failed to issue crucial steroid medication for my stepmother, leading to her three-day hospitalization. Unfortunately, this isn't an isolated incident, as they have previously..

I reached out to the medical practice and received a prompt response with a scheduled appointment. Today was my initial visit since relocating to the area in July. The front desk staff was cordial..

I came here today after a terrible experience with my previous medical procedure, and I'm thrilled to say this visit was completely different. The staff were incredibly competent and polished, yet..

Over time, the medical care has become increasingly impersonal and less effective, with Dr. Gregson being the sole bright spot of excellence. The reception team consistently demonstrates remarkable..

Called this morning and within 6 minutes, the doctor rang back, addressing my medication query and leaving me absolutely amazed by The Grove Surgery's service. It seems like the only part of the NHS..