Hillcrest Surgery

Yesterday's experience was top-notch. The recently installed phone system functioned perfectly, and I was given the choice between an in-person or telephone consultation on the same day. The..

Every time I contact this medical practice, I anticipate support, not additional anxiety. Today's experience pushed me beyond my limits, and as a result, I've decided to transfer my registration to..

Completely useless.......impossible to schedule a consultation without endless phone calls starting at 8 am. On the rare chance you actually connect, they claim appointments are solely for urgent..

This medical practice is completely worthless. The front desk staff seem to think they're medical professionals, but they're actually rude and incompetent. Their hiring process must be a joke, given..

The nursing staff at this facility are top-notch. The physicians are acceptable, assuming you manage to actually consult one, but their recommendations become futile when the front desk staff..

The appointment booking process is frustratingly inefficient. Instructed to call at 8 am, I wasted nearly half an hour on hold, only to be informed no appointments were available. I'm completely..

Despite an initially uncertain scheduling process, the physician promptly reached out to understand my medical concerns. She attentively heard my symptoms and provided a detailed assessment...

Always attentive and eager to hear concerns, this service goes above and beyond by conducting comprehensive investigations. The approach is marked by genuine compassion and careful consideration,..

I've been a patient at this clinic for decades, recalling spending ages in the waiting area back when I was a teenager. These days, when I try to call, I'm disconnected after enduring a half-hour..

Now that I've reached 60, I'm frustrated and let down that the surgery hasn't reached out to schedule my health check (a pattern that started when I missed invites at 50 and 55). The government..

Incredibly discourteous, lethargic, and unproductive front desk personnel. We've encountered numerous errors (involving straightforward medical procedures and treatment), convoluted protocols, and a..

Spent countless attempts trying to get my phone set up, making over 100 calls. After waiting 10 minutes on hold, I was simply informed that no appointments were available. Unbelievable. Hillcrest..

The medical staff at Hillcrest have truly impressed me recently. Diagnostic procedures and specialist consultations have been swift, with clear and timely communication of outcomes. They've..

I was repeatedly informed that appointments are only available if you call at 8am, so I did just that, only to find myself 18th in line. Meanwhile, they're demanding I undergo a thyroid blood test..

Completely terrible experience, a frantic rush to call and endless waiting on hold. All available appointment times, both morning and afternoon, have been fully booked.

Since relocating to this area last fall, I've found Hillcrest to be absolutely wonderful. The personnel have consistently demonstrated professionalism and kindness, maintaining superb communication..

I've been a patient at this facility for years, and I'm done with them for good. Struggling with mental health issues and multiple overdoses over the past four years, I've never once received any..

Secured a medical consultation with minimal wait time, the reception team was incredibly supportive, and the general practitioner delivered the same comprehensive and caring service I've come to..

I have been a patient at Hillcrest surgery for 15 years, having been seen by all the GPs and locums who have worked there. Doctors come and go, and it's clear that empathy is crucial in defining the..

Unfortunately, I find myself joining the ranks of those thoroughly disappointed with Hillcrest Surgery's abysmal service. Getting through on the phone is a challenge, and when you do, appointment..