AA

Avatarbliss A. 2 years ago • From Google

Rating

Poor

Compassionate doctors overshadowed by terrible reception staff

The medical professionals at this surgery are top-notch, but their administrative staff fall woefully short. I have a housebound relative receiving home care who requires medical tests and vaccinations. In one frustrating incident, the receptionist left a voicemail announcing a vaccination visit within 30 minutes, but then immediately closed for lunch, preventing my relative from communicating that she would be alone and unable to grant entry. When she finally managed to contact them, the receptionist shockingly laughed and berated her, claiming she had previously cancelled appointments for similar reasons - but how can one arrange a carer with such minimal notice? It's completely unreasonable. The lack of empathy and professional communication is appalling, severely undermining the otherwise excellent medical care provided.

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