Newcastle Medical Centre
GG
Glorya G. 2 years ago • From Google
Bad
Full downturn on the initial review sadly. Primarily because when you are genuinely feeling hopeless and seek medical advice, being told to see your GP who is "paid to care" is disheartening. Attempting to secure an urgent appointment reveals a hostile environment, especially with the reception staff, particularly Miss C Mooney (Practice Manager), who prevents patients from expressing their genuine feelings and fears. Her unprofessional approach includes abruptly ending phone calls with an dismissive "OK BYE THEN" and seemingly taking personal offense. As if her initial treatment wasn't devastating enough, she escalates the situation by sending a threatening letter suggesting the patient will be "REMOVED FROM THE PRACTICE AS PER PRACTICE POLICY", completely disregarding the patient's emotional state. The entire interaction focuses solely on "POLICIES and PROCEDURES" with absolutely no compassion, empathy, or human consideration. #1 My second visit here, and I'm fortunate to see Dr. Clemment again. He is truly exceptional and represents the best of NHS care. I'm grateful to find a GP who genuinely cares about patients as individuals, not just as a monthly paycheck. His approach restores my faith in healthcare professionals. The reception staff are equally pleasant and welcoming. Highly recommended. #2 Too unwell to provide comprehensive details due to the practice's rigid policies and shockingly unprofessional staff, especially the management. The only commendable staff member is Courtney, who stands out amid the robotic and heartless colleagues. Despite my desperate plea for basic information, I was verbally abused and summarily dismissed. My request was simple: the name of an initial contact. The reception staff's attitude was offensive, but the manager's behavior was absolutely deplorable. Their treatment has only confirmed my existing struggles. This review serves as a warning to anyone expecting fair, individual, and respectful treatment from this practice's front-line staff. AVOID. AVOID. AVOID. Unless you want your mental health further deteriorated.
Oliver T.