Newcastle Medical Centre
Glorya G. 2 years ago • From Google
Bad
Compassionate dr clemment saved my day
Full downturn on the initial review sadly. Primarily because when you are genuinely feeling hopeless and seek medical advice, being told to see your GP who is "paid to care" is disheartening. Attempting to secure an urgent appointment reveals a hostile environment, especially with the reception staff, particularly Miss C Mooney (Practice Manager), who prevents patients from expressing their genuine feelings and fears. Her unprofessional approach includes abruptly ending phone calls with an dismissive "OK BYE THEN" and seemingly taking personal offense. As if her initial treatment wasn't devastating enough, she escalates the situation by sending a threatening letter suggesting the patient will be "REMOVED FROM THE PRACTICE AS PER PRACTICE POLICY", completely disregarding the patient's emotional state. The entire interaction focuses solely on "POLICIES and PROCEDURES" with absolutely no compassion, empathy, or human consideration. #1 My second visit here, and I'm fortunate to see Dr. Clemment again. He is truly exceptional and represents the best of NHS care. I'm grateful to find a GP who genuinely cares about patients as individuals, not just as a monthly paycheck. His approach restores my faith in healthcare professionals. The reception staff are equally pleasant and welcoming. Highly recommended. #2 Too unwell to provide comprehensive details due to the practice's rigid policies and shockingly unprofessional staff, especially the management. The only commendable staff member is Courtney, who stands out amid the robotic and heartless colleagues. Despite my desperate plea for basic information, I was verbally abused and summarily dismissed. My request was simple: the name of an initial contact. The reception staff's attitude was offensive, but the manager's behavior was absolutely deplorable. Their treatment has only confirmed my existing struggles. This review serves as a warning to anyone expecting fair, individual, and respectful treatment from this practice's front-line staff. AVOID. AVOID. AVOID. Unless you want your mental health further deteriorated.
During my first interaction, the receptionist was unprofessional and mockingly laughed at me, insisting no appointments were available until 8am the following day. When I called again a few days..
Newcastle Medical Centre
Mohamed S.
This GP service in the North East is potentially the absolute worst. The administrative staff demonstrate a complete lack of call-handling skills, consistently interrupting patients while they..
Newcastle Medical Centre
A M.
The automated voicemail indicates their closure due to a bank holiday, yet paradoxically claims they'll be operational today, after the holiday. This inconsistency perfectly mirrors the frequent..
Newcastle Medical Centre
C C.
absolutely fantastic service, sent an online consultation at 10:30 in the morning, received a call from the doctor by noon, and had my appointment at 3 pm. truly exceptional care, incredibly smooth..
Newcastle Medical Centre
Brahmi W.
Satisfactory assistance provided
Newcastle Medical Centre
Lahmer A.
Top-notch assistance that truly exceeded my expectations. Highly professional and completely satisfactory.
Newcastle Medical Centre
Claudia Z.
Abysmal customer support and an incredibly rude front desk staff member who made the entire experience unbearable.
Newcastle Medical Centre
Nick R.
After relocating to Newcastle, I changed healthcare providers, and the transition was incredibly smooth. The online booking process was straightforward, and I quickly secured an appointment with Dr...
Newcastle Medical Centre
Jessica A.
The administrative procedures at this medical centre are absolutely abysmal! Despite being in the UK for six months, I've been unable to secure a consultation due to their complete lack of phone..
Newcastle Medical Centre
Joanna E.
Throughout my time in Newcastle since arriving as a student in 1998, I have consistently experienced excellent care from the Newcastle medical centre. The reception team demonstrates genuine..
Newcastle Medical Centre
Jude O.
Extremely unhelpful. I submitted a concise medical documentation form just seven days ago that requires immediate attention. Despite multiple phone calls, I've been repeatedly told my healthcare..
Newcastle Medical Centre
Julian M.
I'm truly impressed - among the dozen GPS practices I've encountered across the United Kingdom, this one stands out as exceptional. 👌 The workplace environment here is outstanding, with a..
Newcastle Medical Centre
Harrison H.
Secured a medical appointment shortly after my phone call. The physician was exceptional, accurately identifying my condition and promptly arranging a hospital referral, with everything resolved in..
Newcastle Medical Centre
Sinan C.
STEER CLEAR OF THIS PRACTICE!! Frankly, I'm baffled by the credentials of these physicians, as they represent the most incompetent medical professionals I've ever encountered. Not once have their..
Newcastle Medical Centre
Roxanne M.
Throughout my decade-long association with this medical practice, I've consistently found it to be exceptional. The general practitioners here stand out as the most compassionate and supportive I've..
Newcastle Medical Centre
Annabelle B.
This medical practice desperately needs to overhaul their scheduling approach - it's completely unacceptable. Given that most patients are students, I'm deeply concerned about these vulnerable young..
Newcastle Medical Centre
Carolyn H.
My general practitioner is exceptional. They're incredibly meticulous when investigating health concerns. Blood tests were arranged swiftly, and a comprehensive follow-up was provided. Obtaining my..
Newcastle Medical Centre
GloryA G.
Full downturn on the initial review sadly. Primarily because when you are genuinely feeling hopeless and seek medical advice, being told to see your GP who is "paid to care" is disheartening...
Newcastle Medical Centre
Alex H.
Scheduling an appointment here is incredibly time-consuming, and even if you manage to secure one, the visit feels rushed. The front desk staff are remarkably discourteous and unwelcoming.
Newcastle Medical Centre
nad n.
this establishment is absolutely terrible. I submitted an online consultation request due to my excruciating knee pain, and they refused to schedule an appointment. When I sent another..
Newcastle Medical Centre
Adam S.