Newcastle Medical Centre
Glorya G. 2 years ago • From Google
Bad
Compassionate dr clemment saved my day
Full downturn on the initial review sadly. Primarily because when you are genuinely feeling hopeless and seek medical advice, being told to see your GP who is "paid to care" is disheartening. Attempting to secure an urgent appointment reveals a hostile environment, especially with the reception staff, particularly Miss C Mooney (Practice Manager), who prevents patients from expressing their genuine feelings and fears. Her unprofessional approach includes abruptly ending phone calls with an dismissive "OK BYE THEN" and seemingly taking personal offense. As if her initial treatment wasn't devastating enough, she escalates the situation by sending a threatening letter suggesting the patient will be "REMOVED FROM THE PRACTICE AS PER PRACTICE POLICY", completely disregarding the patient's emotional state. The entire interaction focuses solely on "POLICIES and PROCEDURES" with absolutely no compassion, empathy, or human consideration. #1 My second visit here, and I'm fortunate to see Dr. Clemment again. He is truly exceptional and represents the best of NHS care. I'm grateful to find a GP who genuinely cares about patients as individuals, not just as a monthly paycheck. His approach restores my faith in healthcare professionals. The reception staff are equally pleasant and welcoming. Highly recommended. #2 Too unwell to provide comprehensive details due to the practice's rigid policies and shockingly unprofessional staff, especially the management. The only commendable staff member is Courtney, who stands out amid the robotic and heartless colleagues. Despite my desperate plea for basic information, I was verbally abused and summarily dismissed. My request was simple: the name of an initial contact. The reception staff's attitude was offensive, but the manager's behavior was absolutely deplorable. Their treatment has only confirmed my existing struggles. This review serves as a warning to anyone expecting fair, individual, and respectful treatment from this practice's front-line staff. AVOID. AVOID. AVOID. Unless you want your mental health further deteriorated.
During my attempt to book a consultation, the front desk staff explained that they do not accept scheduling requests close to their daily closing hour. While I recognize the importance of..
Newcastle Medical Centre
Joanna E.
Throughout my time in Newcastle since arriving as a student in 1998, I have consistently experienced excellent care from the Newcastle medical centre. The reception team demonstrates genuine..
Newcastle Medical Centre
Nadia G.
Truly disheartening experience. One receptionist in particular displays an incredibly unprofessional demeanor. She sighs dramatically when requested to check alternative appointment dates and..
Newcastle Medical Centre
Emma J.
From the moment we began our journey here, we've been thoroughly impressed. The medical professionals demonstrate exceptional compassion and diligence, while the administrative staff remains..
Newcastle Medical Centre
Jagen V.
Absolutely dreadful experience with GP appointments. Consultations are perpetually delayed, and rescheduling seems impossible.
Newcastle Medical Centre
Phoebe R.
I'm thoroughly satisfied with this medical practice. My prescription was processed with remarkable speed, being completed by the following day. Both the reception team and my doctor were..
Newcastle Medical Centre
waynewonder1980 w.
Following the CQC's inspection in July, England's Chief Inspector of General Practice has placed the Newcastle Medical Centre in special measures. The inspection revealed the practice's care quality..
Newcastle Medical Centre
orabella 7.
Avoid signing up with this medical practice. It's absolutely terrible. Their appointment scheduling is a complete mess, and the staff comes across as discourteous and, from my perspective, showed..
Newcastle Medical Centre
nad n.
this establishment is absolutely terrible. I submitted an online consultation request due to my excruciating knee pain, and they refused to schedule an appointment. When I sent another..
Newcastle Medical Centre
Manisha R.
For the past two years, I've been a patient at Newcastle Medical Centres, and without a doubt, this is the finest GP practice in the region. My experiences have been consistently outstanding. The..
Newcastle Medical Centre
matt m.
The staff at this practice come across as cold and disinterested, with my primary care physician consistently displaying an attitude that suggests she'd prefer to be anywhere except engaging with me..
Newcastle Medical Centre
Janine N.
The reception personnel consistently demonstrate a discourteous, antagonistic, and uncooperative demeanor, with this negative attitude seemingly originating from the Practice/Admin Manager. I am..
Newcastle Medical Centre
Pizza Y.
by the time their scheduling allows me to be seen, i'll likely be six feet under
Newcastle Medical Centre
Terry D.
I'm simply going to outline my deeply distressing encounters and offer a stern warning to anyone struggling with anxiety - NEVER engage with this medical practice: - Disconnected twice - The same..
Newcastle Medical Centre
hamza b.
Top-notch service that truly exceeded my expectations
Newcastle Medical Centre
rain y.
This GP practice is absolutely terrible and the most disappointing I've encountered. When I was previously registered with them, they outright rejected my request for documentation of my patient..
Newcastle Medical Centre
Roxanne M.
Throughout my decade-long association with this medical practice, I've consistently found it to be exceptional. The general practitioners here stand out as the most compassionate and supportive I've..
Newcastle Medical Centre
Tereza H.
I strongly advise against using their services. On two separate occasions, I scheduled appointments, only to be informed on the day of each meeting that no such appointment was in their system,..
Newcastle Medical Centre
David J.
Excellent care provided. Medical professionals, including physicians, nursing staff, and support personnel, were top-notch. The front desk team was also courteous and accommodating.
Newcastle Medical Centre
abigail t.
I approached this practice with cautious expectations, but I've been genuinely impressed by the quality of service. My experience with scheduling has been seamless - each time I've phoned to book an..
Newcastle Medical Centre
Reshma T.