White House Surgery
Dennison P. 2 years ago • From Google
Great
Compassionate healthcare team makes all the difference
The healthcare professionals at The White House Surgery have been exceptional in supporting me through my medical challenges. Dr York, Sam, Janet Smith, and the entire reception staff deserve special recognition. While their current average rating of 2.5 stars seems unfair, I acknowledge that individual experiences can vary significantly. Having witnessed the practice's evolution over time, I believe they've consistently improved their operations and effectiveness. Many people criticize the waiting lists and appointment accessibility, but it's crucial to understand that COVID-19 heightened health awareness and dramatically increased patient volumes, putting immense pressure on healthcare systems. My sole complaint relates to their text message communication. The current system prevents direct replies, forcing patients to submit a completely new eConsult when needing to make a correction or express a concern about a previous response, which can be incredibly inconvenient.
Absolutely terrible ordeal. If there were a way to assign negative ratings, I would have done so without hesitation. Steer clear of this surgical procedure at all costs.
White House Surgery
S B.
My father was admitted to the hospital following a severe high blood pressure episode. Despite not having a medical consultation since September, his recent visit to his primary care physician..
White House Surgery
emma h.
Securing a medical consultation at this practice is an incredibly challenging process due to their convoluted administrative procedures. This approach effectively prevents vulnerable patients from..
White House Surgery
Jan S.
Dr. Mah has been incredibly exceptional in assisting me with my parents' medical needs. His compassion and support have been outstanding. He demonstrates remarkable empathy and professionalism - I..
White House Surgery
Adela H.
Completely Unacceptable medical care Absolutely zero assistance regarding my son's situation, with both the physicians and Royal Victoria Hospital shirking any accountability for addressing his..
White House Surgery
Josie T.
A truly exceptional surgical experience. The personnel are compassionate and supportive. I sense they genuinely value me as an individual, not just another patient in their queue.
White House Surgery
Rory B.
The staff member I spoke with was incredibly discourteous, only offering same-day consultations and refusing weekend appointments. For anyone working a standard weekday job, getting a doctor's visit..
White House Surgery
RKR R.
I secured a telephone consultation on Friday after enduring severe hay fever for a week and experiencing breathing difficulties for three days. A female physician returned my call. It seemed she..
White House Surgery
Andrew K.
Karen the nurse is absolutely fantastic. Yet, I'm increasingly skeptical about the availability of actual physicians!! It seems like an eternity since a general practitioner conducted a face-to-face..
White House Surgery
Kirsty B.
Every interaction I've had with this team has consistently been top-notch and friendly, with exceptional service across the board.
White House Surgery
T T.
Phoned early in the morning and received a prompt response shortly after. I'm puzzled by the negative feedback because the staff was incredibly supportive and kind. They prescribed my medication on..
White House Surgery
JITAN R.
I am thoroughly let down by my encounter at this facility. The front desk personnel exhibited not just unprofessionalism, but blatant rudeness and disregard. From my initial arrival, I felt entirely..
White House Surgery
Kate M.
The reception team at this medical practice is absolutely terrible. After completing their triage process early this morning and receiving a follow-up call, I discovered the clinician had mistakenly..
White House Surgery
Simon S.
Terrible customer support experience. I filled out the online consultation form, only to receive a notification claiming they would contact me between 8 AM and 5 PM. Instead, I got a missed call at..
White House Surgery
Kurt E.
Perpetually left hanging, promised delivery that never materializes. Each time I reach out, I'm met with vague assurances that the item will arrive "sometime today" - but nothing ever comes through.
White House Surgery
Jason W.
Absolutely no praise for this medical practice. The front desk personnel are discourteous and ineffective, and the physicians are unresponsive. We scheduled a morning appointment for our..
White House Surgery
Mia M.
Terrible customer support. They instructed me to phone back at 10:30am, claiming they were already fully booked, and when I called at the specified time, they redirected me to call again the next..
White House Surgery
Hang B.
Incompetent and condescending describes the receptionist handling appointment scheduling, who demonstrates a complete lack of comprehension when patients attempt to communicate. They consistently..
White House Surgery
Liu R.
Terrible customer experience. The facility was completely booked for 72 hours, making it impossible to consult with a physician.
White House Surgery
m c.
I'd like to express my heartfelt gratitude to the compassionate nurse Sue. She truly exceeded expectations in providing me with comfort and support. Sue was incredibly thoughtful, calling me..
White House Surgery
Bijaya R.