Somerford Grove Practice

I've been a patient at this medical practice for quite some time now. The staff, from receptionists to nurses and doctors, are genuinely compassionate and supportive. Sure, they're not without flaws..

I submitted an online access code application along with a passport photocopy, which I directly gave to a front desk staff member. Despite this, I've received absolutely no response. When I returned..

Total waste of time and space. Absolutely nothing redeeming about this location.

The most terrible general practitioner I've encountered - absolutely avoid joining this clinic! Getting through to the reception takes an eternity - though I'll admit the staff are actually quite..

The front desk employees display an appalling lack of professionalism, showing zero tolerance or courtesy. It's fundamentally their job to provide excellent customer support, yet they consistently..

I am incredibly optimistic and delighted to have finally found this practice after enduring years of terrible primary care experiences. Following the previous GP who completely disrupted my life, I..

Encountered an unpleasant front desk staff member, though the nursing care was exceptional

The medical staff are supportive, but the clinic's scheduling is completely out of control. I've been stuck in the waiting room for a full hour while the doctor spends double the allocated time with..

Julie demonstrates exceptional skill when drawing blood, executing the procedure swiftly and with minimal discomfort.

Despite the building's somewhat dilapidated appearance, which initially gave me pause, I've discovered this GP surgery to be incredibly responsive and accommodating. Their swift handling of my..

Firstly, I want to highlight the exceptional medical care I've received here, with doctors and nurses who have been incredibly polite, professional, and supportive, providing excellent follow-up..

While the facility may not win any architectural beauty contests and the front desk staff can occasionally come across as brusque, it has nonetheless been an incredibly supportive healthcare..

Despite its architectural shortcomings, this facility is deeply unappealing both externally and internally. The welcome area feels unwelcoming and cold. The place is overwhelmed with patients, and..

I've been a patient at this medical practice for over three years, and I couldn't be happier. Whenever I've had an urgent health concern, they've consistently accommodated me with prompt emergency..

The phone wait time is an excruciating 60 minutes before anyone even answers. When they finally do, the earliest appointment slot is a staggering three weeks out. Steer clear of Dr. Ying Hau - I..

Extremely satisfied with this service, especially Julie, who demonstrated both exceptional kindness and professional skill. The entire team maintains a high standard of helpfulness and effectiveness.

This medical practice is utterly ineffective. They consistently fail to have medications available when patients require them. Their process for requesting critical prescriptions is excessively..

I consistently find this practice to be incredibly effective and beneficial. The front desk staff are welcoming and genuinely committed to providing excellent service. I particularly want to..

Terrible customer service :( they handle patients aggressively, especially the thin female staff member, who seems hostile and intimidating

Attempting to schedule a consultation via telephone is an incredibly frustrating experience. The wait time to have someone answer the call exceeds an hour, and once connected, they merely offer a..