LB

Lorraine B. one year ago • From Google

Rating

Great

Compassionate help saves the day for elderly patient

I'm thoroughly dissatisfied with this medical practice. My 77-year-old father has recently registered with them, and given his advanced age, he struggles with digital technology and online systems. Despite his challenges, they insist he must book appointments exclusively through an online portal called patches, which he simply cannot manage. I've explicitly explained that he won't be able to navigate this system, especially considering he's potentially experiencing early dementia. Their dismissive response is to suggest someone else should book for him, which is unhelpful since he lives alone. While he is perfectly capable of walking to their office or making a phone call to schedule an appointment, they rigidly refuse and demand he use the online platform. I'm already extremely frustrated with this medical practice. Update: I received a call from the surgery manager Leanne, who successfully addressed my concerns. Her prompt and effective assistance has completely restored my confidence in the practice, and I'm genuinely grateful for her help.

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