SW

Sam W. 3 years ago • From Google

Rating

Bad

Compassionate nurse saves the day from chaotic clinic

Following my recent appointment, I must commend the ANP Jo, who was exceptionally compassionate and soothing, instantly putting me at ease and providing reassurance. If I could rate this experience lower than zero, I absolutely would! I received an unexpected letter about an appointment I never requested or scheduled, which immediately caused me significant anxiety. Upon visiting the surgery to understand more, I learned they had misplaced a sample from a smear test conducted four months earlier, requiring me to repeat the test. Their delay in communicating the lost sample was inexcusable, and the letter's lack of clarity was frustrating. I scheduled another appointment and promptly added it to my calendar, only to arrive and be told the appointment was actually for the following day. The service was utterly unacceptable, and the reception staff were shockingly unprofessional, displaying complete indifference to my situation and making no effort to accommodate me. I am now seriously considering changing medical practices due to this abysmal experience.

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