CN

Chloe N. 4 years ago • From Google

Rating

Excellent

Compassionate nurse transforms patient's healthcare experience

I want to express my heartfelt gratitude to Rachel Sutton, the nurse who was truly exceptional, compassionate, empathetic, and supportive. She was incredibly helpful in managing my complex physical and mental health challenges. Throughout our interactions, she consistently made me feel comfortable and valued, always going above and beyond to accommodate my needs. Recognizing my severe phone anxiety, she ensured face-to-face consultations whenever possible, and when in-person meetings weren't feasible, she was flexible enough to communicate via text messages. I cannot adequately convey the profound impact she has had on my healthcare journey. I've been a patient at Central Surgery for approximately 18 months and am now transitioning to a new practice due to relocation. The majority of the reception staff are courteous and understanding, particularly regarding my severe anxiety and communication difficulties. They are patient and take the time to listen without pressuring me. While I cannot comment on the GP services, I wholeheartedly recommend Central Surgery primarily because of Rachel's outstanding care.

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