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Elizabeth T. one year ago • From Google

Rating

Excellent

Compassionate receptionist saves the day

I reached out to Karis medical centre early this morning, Wednesday 15.01.25, finding myself in a queue of 5 callers—a wait time that seemed quite reasonable. The receptionist I spoke with was wonderfully composed and empathetic, quickly perceiving my underlying anxiety and helping me feel more relaxed. She handled my inquiry with remarkable efficiency, which has resulted in an anticipated callback from the duty doctor concerning my seriously unwell mother. While I plan to share a follow-up review about the ultimate outcome, I felt strongly motivated to acknowledge and praise this frontline staff member. After all, reception staff are frequently the recipients of criticism, yet rarely receive the recognition they genuinely deserve when they provide exceptional service.

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