HC

Heather C. 6 years ago • From Google

Rating

Great

Compassionate receptionist saves the day at surgery

Following the merger of the two surgical practices, there have clearly been significant challenges with declining administrative processes and patient care, some of which have directly impacted my recent medical interactions. Nevertheless, my most recent experiences have been unexpectedly positive. During today's visit, I encountered an issue with my medication and required a GP consultation. Contrary to the typical unhelpful response I've grown accustomed to, a new receptionist demonstrated exceptional customer service. She was not only extremely cooperative in helping me resolve my prescription problem but also displayed genuine warmth and professionalism. Her cheerful demeanor and willingness to assist made a remarkable difference in my overall experience. Her politeness and respectful approach truly stood out. I am genuinely grateful for her help today.

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