SM

Sai M. one year ago • From Google

Rating

Excellent

Compassionate support that truly made a difference

I reached out to the surgery seeking help with my mental health. While the initial conversation was challenging, I was impressed by how promptly The Loxford Practice addressed my request. The very next day, Sumbal Akhlaq, the Social Prescribing Lead, contacted me. I was unaware that the practice offered such support. Sumbal was compassionate and carefully listened to my concerns. She then offered meaningful guidance and assistance. The phone consultation was unhurried and progressed at a comfortable pace for me. For the first time, I felt truly heard and understood, with someone genuinely comprehending my specific needs. I am incredibly thankful, Sumbal, for your immediate response and support. I had always been hesitant to seek help, uncertain about where to turn, but you made the entire process feel effortless and approached my situation with sincere empathy and understanding. Thank you 😊

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