Trinity Medical Centre
SP
Sylvie P. one year ago • From Google
Bad
I've had a truly awful experience here, both today and a year ago, leaving me in tears both times. I want to emphasize that every single woman at this practice is incredibly compassionate and kind. I've previously broken down in front of a receptionist who was wonderfully supportive, and all the female GPs are exceptional - some have genuinely transformed my life! However, some of the male staff are among the worst individuals I've ever encountered. Women, please be cautious, as (not all, but most) they can make you feel utterly insignificant. During an appointment with a male GP, he inexplicably increased my medication to dangerous levels. He rushed me through the consultation and completely dismissed my concerns about coughing blood. Fortunately, a female GP was horrified by his actions and corrected his mistake, reducing my medication and providing the appropriate treatment. Today's interaction with a bald, bespectacled male receptionist was horrendous from the start. When I mentioned not feeling well and requesting an emergency appointment, he immediately criticized me for not wearing a mask, before I could even explain my severe asthma. His tone was incredibly demeaning, making me feel like a contaminated nuisance. After I explained my breathing difficulties, he half-heartedly apologized and backtracked about the mask, having initially assumed I simply had a cold. He then proceeded to blame me for arriving "too late" and suggested I should have taken time off work. That's easy for him to say! As a full-time worker, I don't have such flexibility. I've dragged my asthmatic self here, only to be made to feel utterly defeated and on the verge of tears. His lack of empathy is appalling. A simple, compassionate approach like, "I'm sorry you're feeling unwell. Let's see how we can help you" would have made all the difference. Be vigilant and knowledgeable about your medications, as some staff seem worryingly cavalier. The pharmacy is equally problematic - obtaining medications is a constant struggle, with many staff members demonstrating shocking indifference. While not everyone is terrible, there's a concerning lack of competence.
Lívia A.