The Alice Medical Centre
KV
Kornelija V. 2 years ago • From Google
Bad
I attempted to lodge a complaint through the practice's feedback system, but received a response indicating that the nature of my complaint was considered too serious for standard publication, and therefore it would not be processed through their usual moderation channels. Dissatisfaction with care received during pregnancy. I wish to express my significant dissatisfaction with the care I received at the medical centre. Over an eight-week period, I consulted with multiple healthcare professionals who did not appropriately identify and manage my urinary tract condition. Despite repeatedly describing symptoms consistent with a urinary tract infection, I was instead prescribed medication for a different condition. Consequently, my symptoms persisted and worsened, leading to a third course of antibiotics prescribed by the hospital, as my condition had remained unaddressed and was later confirmed through testing. I am particularly concerned given my existing blood disorder requiring specialist monitoring. My hospital specialist expressed concern upon discovering that my condition had not been treated, following receipt of my test results. The medical centre did not contact me despite my laboratory results showing significantly elevated white blood cell markers (156 against a normal range of 0-44). When I requested follow-up contact, the explanation offered for these elevated results was related to the alternative diagnosis, provided five weeks after my initial presentation with urinary symptoms. The absence of communication and proactive follow-up from the medical centre has been troubling. No contact was made unless results were deemed to require urgent intervention. Following my second course of antibiotics, it was the hospital's maternity team, rather than my GP, who arranged further testing and has maintained regular contact regarding my condition. They subsequently prescribed a third course of antibiotics due to the infection remaining unresolved for an extended period. As a result of the care I received at the medical centre, I am likely to require ongoing medication throughout my pregnancy, which may impact my existing health condition and influence decisions regarding my delivery. This experience has caused me considerable worry and concern for my wellbeing.
Chelsea B.