The Alice Medical Centre
Kornelija V. 2 years ago • From Google
Bad
Complaint blocked over serious care concerns
I attempted to lodge a complaint through the practice's feedback system, but received a response indicating that the nature of my complaint was considered too serious for standard publication, and therefore it would not be processed through their usual moderation channels. Dissatisfaction with care received during pregnancy. I wish to express my significant dissatisfaction with the care I received at the medical centre. Over an eight-week period, I consulted with multiple healthcare professionals who did not appropriately identify and manage my urinary tract condition. Despite repeatedly describing symptoms consistent with a urinary tract infection, I was instead prescribed medication for a different condition. Consequently, my symptoms persisted and worsened, leading to a third course of antibiotics prescribed by the hospital, as my condition had remained unaddressed and was later confirmed through testing. I am particularly concerned given my existing blood disorder requiring specialist monitoring. My hospital specialist expressed concern upon discovering that my condition had not been treated, following receipt of my test results. The medical centre did not contact me despite my laboratory results showing significantly elevated white blood cell markers (156 against a normal range of 0-44). When I requested follow-up contact, the explanation offered for these elevated results was related to the alternative diagnosis, provided five weeks after my initial presentation with urinary symptoms. The absence of communication and proactive follow-up from the medical centre has been troubling. No contact was made unless results were deemed to require urgent intervention. Following my second course of antibiotics, it was the hospital's maternity team, rather than my GP, who arranged further testing and has maintained regular contact regarding my condition. They subsequently prescribed a third course of antibiotics due to the infection remaining unresolved for an extended period. As a result of the care I received at the medical centre, I am likely to require ongoing medication throughout my pregnancy, which may impact my existing health condition and influence decisions regarding my delivery. This experience has caused me considerable worry and concern for my wellbeing.
I had a very negative experience at this practice. I found the consultation to be unsatisfactory, with poor communication and a manner that I felt was unprofessional. I have concerns about the..
The Alice Medical Centre
Kai H.
I had to wait over an hour past my scheduled appointment time on a weekday. There were technical difficulties with the prescription printing system, and I was informed I could collect my medication..
The Alice Medical Centre
Javad P.
I appreciate the considerate approach shown during my visit.
The Alice Medical Centre
Chelsea B.
I reside in close proximity to this location, making it convenient to attend appointments. The team members are excellent and demonstrate genuine warmth and approachability.
The Alice Medical Centre
Feras B.
Poor service experience with unhelpful reception staff. There appeared to be a lack of available medical professionals, and when describing health concerns, the approach seemed inadequate and..
The Alice Medical Centre
The G.
The team members are lovely and make you feel at ease about your health concerns. The clinicians are wonderfully friendly and approachable!
The Alice Medical Centre
Andrew H.
The process for booking appointments could be improved, and recent changes to the reception team have not helped matters. However, the clinical staff continue to provide excellent care.
The Alice Medical Centre
Angela L.
I attended my initial appointment at the practice as a newly registered patient today. The reception staff made me feel welcome, and the healthcare professional who performed my check-up was both..
The Alice Medical Centre
lo k.
I contacted the practice in the morning at 8am to request an appointment as I needed to discuss a skin concern and explore allergy testing. I made multiple calls, and on two occasions was told..
The Alice Medical Centre
Jay D.
This surgery fell significantly short of expectations, with interactions that felt unprofessional and unwelcoming. I would hesitate to recommend it to others. An appointment scheduled for a..
The Alice Medical Centre
Relebohile D.
I was seen by a nursing professional for my vaccination, and she was exceptionally kind and thorough in her explanations, which helped me feel at ease throughout the appointment. However, the..
The Alice Medical Centre
Harneet N.
I have been a patient at this practice for many years and have noticed the standard of care has deteriorated over time. I recently had blood work done over a week ago but have yet to receive my..
The Alice Medical Centre
Laz G.
The team were extremely helpful and readily assisted me with information regarding appointments and administrative matters. I also appreciated the support offered when I needed guidance on what my..
The Alice Medical Centre
Irena G.
I would advise caution when considering this practice. I attempted to arrange an appointment following a recommendation to contact the surgery, and was informed that no slots were available despite..
The Alice Medical Centre
Lubos T.
I have been attending this practice for a considerable time and have consistently found the staff to be professional, courteous and helpful.
The Alice Medical Centre
User U.
A frustrating experience. I paid a fee for a letter that fell short of expectations. The document lacked proper signatures from the relevant parties, which rendered it unusable for my purposes...
The Alice Medical Centre
Shaun W.
After bringing my young child for an appointment and having to wait considerably longer than expected to be seen, I found the experience frustrating. However, I was particularly disappointed by the..
The Alice Medical Centre
Toni C.
The waiting times are extremely frustrating, with a lengthy delay before being seen. The clinical staff appeared indifferent to patient concerns. On a positive note, the reception team and nursing..
The Alice Medical Centre
karl b.
I would advise caution when considering this surgery. There appear to be concerns regarding the pharmacy staff's approach to patient care and their professional boundaries. Additionally, obtaining..
The Alice Medical Centre
Robert D.
This facility does not function like a typical medical center. When attempting to schedule an appointment by phone, callers are informed that no appointments are available at the time of contact...
The Alice Medical Centre
Norman N.