DF

Declan F. one year ago • From Google

Rating

Bad

Complaint ignored after seven frustrating months

I won't delve into the initial issue I raised with them back in April 2024. However, what I can confirm is that seven months later, my complaint remains completely unresolved. In fact, to the best of my knowledge, it hasn't even been examined. After sending five separate letters, including the original complaint, I've received absolutely no substantive response. It seems they believe that by simply ignoring my complaint, it will somehow disappear. The complaints procedure outlined on their website, which I followed meticulously, is entirely ineffective since they've made no effort to adhere to it. I'm now forced to explore third-party complaint resolution channels. The entire situation is deeply frustrating and raises serious concerns about their operational practices. After reviewing other customer experiences, it appears their standard approach is a generic "We're sorry" followed by empty promises to investigate. I can't help but wonder how many of these promised investigations actually materialize.

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