Farnham Park Health Group
Declan F. one year ago • From Google
Bad
Complaint ignored after seven frustrating months
I won't delve into the initial issue I raised with them back in April 2024. However, what I can confirm is that seven months later, my complaint remains completely unresolved. In fact, to the best of my knowledge, it hasn't even been examined. After sending five separate letters, including the original complaint, I've received absolutely no substantive response. It seems they believe that by simply ignoring my complaint, it will somehow disappear. The complaints procedure outlined on their website, which I followed meticulously, is entirely ineffective since they've made no effort to adhere to it. I'm now forced to explore third-party complaint resolution channels. The entire situation is deeply frustrating and raises serious concerns about their operational practices. After reviewing other customer experiences, it appears their standard approach is a generic "We're sorry" followed by empty promises to investigate. I can't help but wonder how many of these promised investigations actually materialize.
Always strive to go the extra mile in addressing patient needs quickly and offer exceptional care. Every medical professional, from physicians to nursing staff and administrative personnel, is..
Farnham Park Health Group
Mr. B.
Exceptional experience today, Front desk staff were constantly engaged during my visit, with a brief 5-minute wait. 👍 The team demonstrated excellent coordination and professionalism The healthcare..
Farnham Park Health Group
Donna H.
I've been attempting to obtain prescriptions for my diagnosed endometriosis and adenomyosis from my long-standing GP practice of seven years. They informed me that without being on the initial..
Farnham Park Health Group
Mark R.
The general practitioners and nursing team are exceptional, demonstrating remarkable thoroughness and an unwavering commitment to patient care. The practice manager and reception staff consistently..
Farnham Park Health Group
Alexia W.
A big thank you to Karen from the Prescriptions department who went above and beyond to assist me with an urgent medication pickup at Heathrow. Everything worked out perfectly, and now I can enjoy..
Farnham Park Health Group
J M.
Completely unacceptable!! Spent 35 minutes on hold. Initially positioned 5th in line, then stuck at 1st place for over 17 minutes before being disconnected abruptly. Such a frustrating misuse of my..
Farnham Park Health Group
BansheegoesScReAmO *.
I've been a patient at this medical practice for two decades, and scheduling appointments has always been challenging. This morning, I attempted to book an appointment via telephone and actually..
Farnham Park Health Group
Josh R.
Smooth and satisfactory surgical procedure overall
Farnham Park Health Group
CEM C.
Truly compassionate and committed professionals, even amid the immense challenges confronting the National Health Service. It's remarkable how they maintain their resilience and continue to..
Farnham Park Health Group
Ian G.
Reaching this medical practice is incredibly challenging, with communication and scheduling being major obstacles. Phone consultations are ineffective, leaving patients in a frustrating situation..
Farnham Park Health Group
A W.
I've been a patient at this medical office for an extended period. However, the quality of care has significantly declined to an unacceptable level. Regrettably, the experiences shared by other..
Farnham Park Health Group
mark s.
The surgical team exceeded all expectations. Their expertise and care were outstanding during our critical time. I'm truly grateful.
Farnham Park Health Group
Sean S.
This medical practice is completely unprofessional. You schedule appointments, but the doctor consistently fails to contact you. They provide a two-hour time window and routinely ignore it. This..
Farnham Park Health Group
Luke A.
I'd award them zero stars if possible. EACH encounter with them has resulted in some kind of mistake. I submitted registration forms three separate times, with them consistently misplacing them...
Farnham Park Health Group
Abbie H.
Completely frustrated with their current service, which previously was acceptable, but now scheduling an appointment has become virtually impossible.
Farnham Park Health Group
Matt H.
Complete disaster from the moment I joined this practice, my health has never been in such a terrible state.
Farnham Park Health Group
Alessandra W.
After recently relocating to this area, I've been thoroughly impressed with this medical practice. Whenever I've required an appointment, they've managed to schedule me promptly and smoothly, which..
Farnham Park Health Group
Patricia W.
Fantastic service. Got an in-person appointment exactly when I wanted. The staff were timely and incredibly competent. I'm thoroughly satisfied with Farnham Park. Their scheduling process is..
Farnham Park Health Group
angie n.
I've been a patient at this medical practice for three years, and their service has consistently been top-notch. While they're undoubtedly a bustling clinic, they never rush through my consultations..
Farnham Park Health Group
Mandy M.
The staff consistently demonstrate warmth and politeness, making every effort to provide top-notch assistance. The general practitioners are incredibly accessible and supportive.
Farnham Park Health Group
Emma R.