Star Lane Medical Centre

I am incredibly grateful for the exceptional service I received from the practice. The staff member went above and beyond to help me with my inquiry and truly deserves more than five stars. Their..

I am giving a heartfelt thank you to the clinical and reception team at my GP practice. Their care during my consultation, making and changing appointments, and handling any outstanding queries was..

My spouse and I would like to express our gratitude to the social prescriber for all the assistance provided. This team member has supported us on multiple occasions and demonstrates genuine care in..

I felt let down by my experience at this GP practice. From the outset, it appeared that medical records from my previous provider were not fully transferred over, which meant the clinician made..

I was very disappointed with my experience at this GP practice. A family member had been experiencing significant abdominal discomfort over an extended period, and we made multiple requests for more..

I had an appointment scheduled for early morning at this practice, but I found myself waiting outside as the facility had not yet opened. I would recommend booking appointments later in the morning..

When I initially received a referral to this service, I had doubts and was reluctant to attend, repeatedly postponing appointments and finding reasons to avoid going. However, looking back now, the..

The receptionist demonstrated helpfulness and professionalism in carrying out their responsibilities.

The receptionist at the front desk was very welcoming and pleasant.

I had an amazing experience and received wonderful support for my wellbeing. The healthcare professional I saw consistently encouraged me to have confidence in myself and to trust the treatment..

It is extremely challenging to secure an appointment at this practice. The difficulty in obtaining an available slot is a persistent issue.

The reception team often comes across as unfriendly, rarely offering greetings and simply calling out "next" instead. Additionally, staff members tend to be obscured by their computer screens,..

The social prescriber I worked with demonstrated genuine compassion and provided excellent support throughout my care. They took time to listen to my concerns and made a follow-up call to check on..

The service does not merit a positive rating in my view. I attempted to reach out through both telephone and the online application, but received no reply for over a day.

Extremely efficient and supportive healthcare provider

The healthcare professional was very friendly and helpful. Thank you for the excellent care and support provided.

I attempted to order a safety pack but found no option available through the app. When I tried to contact the surgery, I was unable to reach anyone. While this may be a standard NHS procedure, I..

Excellent team members and clinicians...have never experienced any difficulties with appointment scheduling or attending in-person consultations..welcoming atmosphere..consistently..

Absolutely disappointing! The front desk staff came across as unwelcoming. The clinical staff seemed dismissive and gave the impression of being condescending towards patients. 👎

The staff appeared unhelpful, difficult to access, and lacked consideration for patients. They seemed to be merely going through the motions rather than providing genuine care.