Tilehurst Village Surgery
SQ
Sue Q. 5 years ago • From Google
Poor
I've been a patient at this medical practice for nearly two decades, and until recently, I had no complaints. The receptionists remain courteous and helpful. However, my frustration stems from the uncertainty surrounding my registered physician. My original doctor departed without notice, and after being assigned to a partner, I discovered his name has vanished from the practice's board. I'm now completely in the dark about my designated doctor. I've been consulting various physicians via phone, who seem entirely unfamiliar with my medical history and personal background. They haven't even bothered to review my medical records before our conversations. While I'm flexible about medication adjustments, I desire consistent medical oversight. Each doctor I've spoken with since the lockdown presents conflicting recommendations, which is immensely perplexing and aggravating. Moreover, these physicians interrupt me constantly, preventing me from fully explaining my symptoms. Their condescending communication style is deeply offensive. They address me as if I'm a child, despite my extensive professional background as a nurse and over 30 years of caregiving experience. I am a knowledgeable, experienced professional and resent being spoken to in such a patronizing manner.
Sam B.