SW

Simon W. 7 years ago • From Google

Rating

Poor

Confusing and unhelpful doctor's office scheduling

The scheduling system here is a complete mess, leading to unnecessary complications and irritation. During my phone consultation, the doctor's only response was "you need to come in," and when I explained I was traveling and asked to book for two days later, they rigidly stated "we only do same-day appointments, call back Thursday." When I followed up with reception on Thursday, they claimed there were no existing notes about my needed visit and insisted I undergo another phone consultation. This pointless bureaucratic runaround has essentially squandered a valuable doctor's appointment slot that could have been used to help another patient.

Other reviews for Yaxley Group Practice