The Grantham Centre Practice
Mihaela M. 8 years ago • From Google
Bad
Confusing appointment and rude reception
My interaction with this medical practice has been far from satisfactory. Despite only visiting twice (one being for registration), I consistently felt unwelcome, with reception staff displaying a patronizing and condescending demeanor. During my second visit, I had received a text message instructing me to book a test appointment, which I did by calling the surgery's reception. I received a confirmation and reminder text, seemingly indicating everything was in order. However, upon arriving for the scheduled test, the practitioner nurse informed me that my appointment was a mistake and I would not be receiving the test. She was the sole staff member who apologized for wasting my time and attempted to investigate the error with reception, but to no avail. Having rushed to arrive punctually after an exhausting workday and early morning, I sought an explanation for this inconvenience and accountability for the mix-up. The reception staff rudely dismissed my concerns, claiming it was a standard text message. I remain without a satisfactory response. Adding to the unwelcoming atmosphere, I encountered a locked door during official hours and was forced to use a buzzer. The staff member who eventually opened the door aggressively demanded, "Have you got an appointment?" instead of offering a courteous greeting or assistance, seemingly oblivious that I might be unwell. The reception staff's behavior continued to be unprofessional, failing to return my greetings and addressing me with a confrontational "what's your name" rather than a polite request. They appear to have forgotten basic human decency, treating patients more like objects than individuals potentially experiencing challenging health circumstances.
The employees are wonderful, with Naomi Stent standing out as exceptional. Her interaction with children is truly remarkable - she communicates with them in such a compassionate and skilled manner...
The Grantham Centre Practice
Elena E.
I was turned away from my infant's 16-week immunization appointment because it was just shy of four full weeks, supposedly not meeting the precise timing requirement. While I understand this is..
The Grantham Centre Practice
Philip B.
Dr. Mo and the team are absolutely top-notch! Such a warm welcome and incredibly efficient service. Mo was brilliant with my travel vaccinations, and the reception staff made the registration..
The Grantham Centre Practice
Tammy P.
Incredibly supportive front desk staff, and the physicians provide excellent care
The Grantham Centre Practice
Holly H.
Absolutely top-notch healthcare delivery! This is precisely the standard of medical care that general practitioners should consistently provide - truly exceptional service!
The Grantham Centre Practice
Nidia P.
The front desk staff could benefit from showing more compassion and support towards patients. Their communication approach comes across as dismissive and unhelpful. When individuals are seeking..
The Grantham Centre Practice
Lara V.
Scheduling appointments here is consistently smooth and hassle-free. The medical team at this general practice is truly wonderful.
The Grantham Centre Practice
Sanakatia S.
Outstanding service from the moment I arrived, with incredible professionalism displayed by every staff member - from the welcoming receptionist to the attentive nurses and highly skilled doctors.
The Grantham Centre Practice
Will S.
Absolutely incredible service. Without a doubt, the most outstanding practice I've ever encountered.
The Grantham Centre Practice
Helen W.
After switching medical practices due to dissatisfaction with my previous doctor, I couldn't be more pleased with my decision. The physicians here demonstrate remarkable attention to detail and..
The Grantham Centre Practice
Eleonora C.
This medical center is absolutely exceptional, truly the top clinic in London. Getting a consultation is incredibly swift and efficient! 🔝
The Grantham Centre Practice
nnid n.
I want to express my gratitude for the exceptional professionalism demonstrated by the staff here. The general practitioner who examined me was incredibly competent and helped me feel completely..
The Grantham Centre Practice
Chao C.
Dr. Smith was incredibly helpful in addressing my health concern, offering practical advice. The office personnel were welcoming and pleasant. I would absolutely suggest this medical practice to..
The Grantham Centre Practice
Daniel K.
Always had an excellent general practitioner, scheduling appointments is a breeze, and they consistently listen attentively to my health concerns while providing top-notch medical care. The doctors..
The Grantham Centre Practice
Dorothy O.
The personnel at this clinic are welcoming, despite the fact that many of the front desk staff seem to struggle with English communication. My physician is competent, and scheduling a same-day..
The Grantham Centre Practice
Sheraz M.
Exceptional service during my minor surgical procedure, all credit goes to Dr. De Villiers and his outstanding medical staff.
The Grantham Centre Practice
Daniel C.
I consider myself fortunate to receive care at Grantham. Throughout almost a decade, they've consistently exceeded my expectations. The staff genuinely listen and go above and beyond to support my..
The Grantham Centre Practice
Alessia P.
I visited the clinic for blood work, and as someone who has always dreaded needles, these tests are typically nerve-wracking for me. However, the nurse performing the procedure was incredibly..
The Grantham Centre Practice
Cokille B.
I visited this medical practice for the initial time today, and the physician was exceptionally pleasant, making me feel entirely at ease. NEVERTHELESS, the front desk staff member, who I'm fairly..
The Grantham Centre Practice
Susan H.
I was thoroughly impressed with this medical practice. Scheduling appointments has always been a breeze, even when I need to be seen on short notice. The front desk team is welcoming and personable,..
The Grantham Centre Practice
Farwa M.