St Andrews Medical Centre
TT
Tim T. one year ago • From Google
Poor
I received an SMS for my mother to schedule a purple HCA appointment. I followed the booking procedure as instructed. Upon arriving at the center, the reception informed me that my mother required an interpreter and the appointment needed to be rescheduled two weeks later. The reception emphasized that for my mother's appointments, I must book via phone call to the center instead of using the online booking system. It's acceptable, but why wasn't this information communicated in the initial SMS? I've always booked my parents' appointments online without previous issues. It's incredibly frustrating to have taken time off work, brought my mother to the clinic, only to be told we need to follow a different procedure. My suggestions: 1. Could the SMS provide more comprehensive information about special requirements? 2. Would it be possible for staff to review bookings proactively and contact patients if there are potential issues? * I have the utmost respect for the nurses and staff who provide medical services to the public, and I hope my feedback can contribute to improving service quality in the future.
R B.