LL

L L. one year ago • From Google

Rating

Bad

Confusing appointment process left me frustrated

On May 28 at 10 AM, I attempted to schedule an appointment, but the receptionist claimed it wasn't urgent and could only arrange a GP consultation for May 29 at 10 AM. When I specifically asked if I would see the GP at that time, she confirmed I would. However, when I arrived at the surgery center at 10 AM the next day, another receptionist initially stated I had no appointment. After discussing my symptoms, she ultimately scheduled me for the same day in the afternoon. I want to address the receptionist from May 28 at 10 AM: it is unacceptable to mislead patients and provide inconsistent information. Your approach was disrespectful, and I am fully aware of the situation and your actions.

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