LJ

Lewis J. one year ago • From Google

Rating

Bad

Confusing appointment process with broken photo system

The appointment booking process requires calling ahead, and when contact is made, you're informed the GP will ring you rather than scheduling a formal appointment. The available time window spans from 8am to 6pm, which feels impractical. Subsequently, a text message directs you to upload images for the doctor to review prior to the telephone consultation, but the login system fails to function properly. This means the doctor is expected to assess your symptoms without visual information to determine whether an in-person appointment is necessary. The overall system feels poorly designed.

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