Oaklands Health Centre

Poor!

Rating

Grant G.
149
1

Grant G. 8 years ago • From Google

Excellent

Confusing appointment system needs urgent improvement

The appointment scheduling issue appears quite straightforward to address. I've noticed there are two distinct methods for booking appointments, which creates unnecessary complications. The telephone channel is particularly problematic, with patients enduring a 20-minute wait from 8:30 am only to be informed that no slots remain available. Conversely, the physical queue forming outside around 8:20 am seems to be the more reliable approach for securing an appointment, based on my personal experience. SUGGESTION: By consolidating to a single booking channel, preferably the telephone, the system would become more equitable and logically streamlined.

Other reviews for Oaklands Health Centre

SH

Scarlett H.
one year ago

They're consistently responsive during critical situations, which is impressive given their high patient volume

Oaklands Health Centre
JB

J B.
5 years ago

The vaccination center was incredibly efficient, with exceptional staff and volunteers who made the entire process seamless. I was in and out in no time, and the organization was top-notch. Kudos to..

Oaklands Health Centre
MB

Matt B.
4 years ago

Smooth experience upon arrival, but the reservation process could definitely use some modernization and improvement.

Oaklands Health Centre
LD

Linda D.
5 years ago

Second Covid Vaccination... swift and smooth process... delightful, welcoming personnel... didn't even notice the injection! Quite pleased about that!... They were excellent... Thanks, Oaklands

Oaklands Health Centre
AG

Anne G.
8 years ago

I want to express my deepest gratitude to the Oakland team for their exceptional compassion and dedication during my Mother's final days. Their unwavering support and genuine kindness made an..

Oaklands Health Centre
KW

katherine w.
6 years ago

Extremely condescending front desk staff. Hoping this was just a temporary lapse in professionalism. Delayed medication refills, absent physicians. Deeply relieved this isn't my regular medical..

Oaklands Health Centre
SO

See O.
3 years ago

Completely worthless product with zero practical value or utility.

Oaklands Health Centre
IH

Ian H.
3 years ago

On a Thursday around mid-morning, I encountered a woman who had just left this medical facility. Her leg was injured, complicated by an abscess and significant spinal issues. She had gone to great..

Oaklands Health Centre
DJ

David J.
7 years ago

Extremely disappointing customer service experience

Oaklands Health Centre
MS

Mandy S.
6 years ago

Top-notch Global Positioning System device. Performs flawlessly in every scenario I've tested. Crystal clear navigation, incredibly accurate location tracking, and super user-friendly interface. The..

Oaklands Health Centre
C7

Coda 7.
5 years ago

Deplorable. A shockingly careless and dismissive approach to patient care that verges on medical misconduct. The lack of human compassion demonstrated here is utterly reprehensible. Seeking..

Oaklands Health Centre
CH

Carole H.
4 years ago

Getting a booking here is an absolute nightmare. You're either left hanging on the line or perpetually rescheduled. What incredible "service" they provide. To even have a chance of speaking with..

Oaklands Health Centre
SM

Sarah-Jane M.
7 years ago

I spent two days attempting to contact the clinic by phone to schedule an appointment for my dementia-afflicted elderly father. On the 14th of May, I finally got through, requesting an after-work..

Oaklands Health Centre
SD

Sadie D.
one year ago

I can't understand the negative feedback because my interactions have consistently been great! Scheduling appointments is never a problem, and the care my kids and I receive is quite satisfactory...

Oaklands Health Centre
SH

Sue H.
one year ago

I've been a resident in this locality for a couple of years, and my interactions with the medical practice have consistently been excellent. Every nurse I've encountered has been highly competent in..

Oaklands Health Centre
TC

Tia C.
3 years ago

I desperately required a consultation with a female physician. On 30/3, I was informed that the earliest available female doctor appointment was 7 weeks away, but a male doctor could see me on 11/4...

Oaklands Health Centre
KV

Kathy V.
one year ago

I am incredibly grateful for this surgical team, with Dr Bala standing out as exceptionally supportive. My sincere appreciation goes to everyone involved.

Oaklands Health Centre
MW

Mark W.
8 years ago

What purpose does this medical practice serve? Whenever I require their assistance, scheduling an appointment seems impossible. Calling at 8:30 am feels like playing a high-stakes game of chance...

Oaklands Health Centre
LC

Lisa C.
5 years ago

This surgical service is an absolute nightmare. I attempted to schedule a consultation online due to no available appointments, but my request was completely ignored. Their level of service is..

Oaklands Health Centre
JB

Jonathan B.
2 years ago

It's absolutely terrible. Zero consideration or professionalism whatsoever. The level of incompetence is truly mind-boggling. From the very first interaction, there's a complete disregard for..

Oaklands Health Centre