GG

Grant G. 8 years ago • From Google

Rating

Excellent

Confusing appointment system needs urgent improvement

The appointment scheduling issue appears quite straightforward to address. I've noticed there are two distinct methods for booking appointments, which creates unnecessary complications. The telephone channel is particularly problematic, with patients enduring a 20-minute wait from 8:30 am only to be informed that no slots remain available. Conversely, the physical queue forming outside around 8:20 am seems to be the more reliable approach for securing an appointment, based on my personal experience. SUGGESTION: By consolidating to a single booking channel, preferably the telephone, the system would become more equitable and logically streamlined.

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