Manor Road Surgery
Kathryn K. 10 months ago • From Google
Bad
Confusing appointment system with unclear instructions
The new appointment booking system is quite confusing. The NHS App directs you to call the surgery, but the surgery's message instructs you to complete a form on their website. There are two websites available, and one of them is not functional. Locating the form on the working website is difficult, and once found, it indicates that form review may take up to 2 days, though responses are stated to be "normally" received within 4 hours "if your request is submitted before 1pm" - the meaning of this condition is unclear. The form requires you to focus on a single issue only, which is problematic if you have multiple concerns or if they are interconnected. Selecting SMS as your preferred communication method results in receiving a text with appointment details, and you are given 30 minutes to respond or the appointment will be automatically cancelled. There is no flexibility to reschedule if the time is unsuitable. The text includes a link to reply, but it directs you to a page displaying your form with the appointment details overlaid and a comments section. However, there are no clear instructions on how to accept, modify, or confirm the appointment. Additionally, the clinical assessment of your form appeared as a separate appointment in the system, creating the impression of two different appointments at different times. This confusion was only clarified after speaking directly with the reception team. The SMS also contains a link to an alternative urgent care service as an option instead of confirming your appointment. It took over an hour and twenty minutes of effort to eventually confirm the appointment by telephoning the surgery directly. This system creates barriers for those without a smartphone, those with typing difficulties, those with dyslexia, or those without internet access. All other patients require considerable patience and significant time investment simply to book a GP appointment at this practice.
The reception desk has appeared unstaffed during my visits. The premises have a worn appearance. It is disappointing, as the practice was once of a much higher standard.
Manor Road Surgery
Steve H.
Many thanks, the professionalism of the staff. My wife phoned after being sent home from work and found the system at its best, from the receptionist arranging a telephone assessment to attending..
Manor Road Surgery
Phillip F.
The team here is excellent, providing outstanding care and support. The treatment received was of high quality, and the new online appointment system works really well with prompt responses.
Manor Road Surgery
francis R.
A convenient healthcare facility
Manor Road Surgery
Becca B.
Was unable to secure an appointment outside of standard working hours, which meant attending during work time and losing income as a result. After waiting beyond the scheduled time, the appointment..
Manor Road Surgery
Kathryn K.
The new appointment booking system is quite confusing. The NHS App directs you to call the surgery, but the surgery's message instructs you to complete a form on their website. There are two..
Manor Road Surgery
Shaun C.
It's a medical practice that requires you to attend in person.
Manor Road Surgery
Kayleigh C.
The service provided was satisfactory. The parking facilities were adequate.
Manor Road Surgery
Anne S.
Our family has been registered with this practice for a considerable length of time, and I am very appreciative of this continuity of care. The team has consistently demonstrated friendliness and..
Manor Road Surgery
Liz O.
During a period when general practice services face considerable scrutiny, I have consistently received positive and timely responses from both clinical and administrative team members whenever I..
Manor Road Surgery
caroline j.
The practice provided good care and the team were supportive. However, there appears to be a shortage of available appointment slots.
Manor Road Surgery
peter b.
The team here proved to be quite supportive and accommodating.
Manor Road Surgery
Maryam B.
Highly structured and knowledgeable
Manor Road Surgery
Neil M.
Attended the on-site pharmacy for a routine vaccination. The staff were welcoming and worked efficiently. Parking proved challenging, likely because the vaccination clinic was operating concurrently..
Manor Road Surgery
Michael L.
We attended for our vaccination appointment and received excellent service that was entirely efficient.
Manor Road Surgery
JANET C.
I have been a patient at this practice for a considerable time and consider it satisfactory.
Manor Road Surgery
Ronald H.
Consistently supportive and dependable. Outstanding pharmaceutical services.
Manor Road Surgery
darran k.
This practice has consistently been able to accommodate my appointment requests.
Manor Road Surgery
Clare A.
I have no complaints about the care I received. I am very grateful.
Manor Road Surgery
Michael B.
A well-organised practice that operates with good efficiency despite high patient numbers.
Manor Road Surgery
H L.