Manor Road Surgery
Kathryn K. one year ago • From Google
Bad
Confusing appointment system with unclear instructions
The new appointment booking system is quite confusing. The NHS App directs you to call the surgery, but the surgery's message instructs you to complete a form on their website. There are two websites available, and one of them is not functional. Locating the form on the working website is difficult, and once found, it indicates that form review may take up to 2 days, though responses are stated to be "normally" received within 4 hours "if your request is submitted before 1pm" - the meaning of this condition is unclear. The form requires you to focus on a single issue only, which is problematic if you have multiple concerns or if they are interconnected. Selecting SMS as your preferred communication method results in receiving a text with appointment details, and you are given 30 minutes to respond or the appointment will be automatically cancelled. There is no flexibility to reschedule if the time is unsuitable. The text includes a link to reply, but it directs you to a page displaying your form with the appointment details overlaid and a comments section. However, there are no clear instructions on how to accept, modify, or confirm the appointment. Additionally, the clinical assessment of your form appeared as a separate appointment in the system, creating the impression of two different appointments at different times. This confusion was only clarified after speaking directly with the reception team. The SMS also contains a link to an alternative urgent care service as an option instead of confirming your appointment. It took over an hour and twenty minutes of effort to eventually confirm the appointment by telephoning the surgery directly. This system creates barriers for those without a smartphone, those with typing difficulties, those with dyslexia, or those without internet access. All other patients require considerable patience and significant time investment simply to book a GP appointment at this practice.
Excellent team with a highly professional approach.
Manor Road Surgery
Sally M.
Unfortunately had a dental appointment, though the team were welcoming and maintained a clean environment.
Manor Road Surgery
Bren H.
The facility itself and the team members are excellent, however it's a practice that presents significant challenges due to insufficient parking availability. I was concerned and disheartened..
Manor Road Surgery
Rod C.
The typical difficulties experienced when attempting to book consultations
Manor Road Surgery
Clare A.
I have no complaints about the care I received. I am very grateful.
Manor Road Surgery
Michael L.
We attended for our vaccination appointment and received excellent service that was entirely efficient.
Manor Road Surgery
kirsty r.
We relocated to this practice a year ago and have been impressed by the level of support we've received from all staff members. The team here demonstrates a notably higher standard of care compared..
Manor Road Surgery
Paul C.
Like most primary care facilities, it can be challenging to locate available appointments. The standard of service appears to have declined since the pandemic period.
Manor Road Surgery
Abby B.
The facility was well-maintained and hygienic.
Manor Road Surgery
Nick N.
Excellent experience with a welcoming and supportive approach, delivered in a professional manner.
Manor Road Surgery
Dorothy L.
I have no complaints about this practice. The team across all areas demonstrated excellent clinical skills, handled administrative matters professionally, and communicated in a warm and approachable..
Manor Road Surgery
Becca B.
Was unable to secure an appointment outside of standard working hours, which meant attending during work time and losing income as a result. After waiting beyond the scheduled time, the appointment..
Manor Road Surgery
Tania V.
Excellent doctors and receptionists providing top-quality service.
Manor Road Surgery
Steve W.
The team here are supportive and attentive, with the clinical staff providing good care. The front desk staff perform their role well despite managing a challenging workload.
Manor Road Surgery
Maryam B.
Highly structured and knowledgeable
Manor Road Surgery
caroline j.
The practice provided good care and the team were supportive. However, there appears to be a shortage of available appointment slots.
Manor Road Surgery
Tina K.
The reception area appeared unstaffed when I arrived, which meant I was unable to check in for my appointment. I experienced a considerable wait before being seen. This was disappointing.
Manor Road Surgery
Carl S.
Like many NHS general practices, securing an appointment can prove challenging, though this is not something the team at this surgery can be held responsible for. The staff members and facility here..
Manor Road Surgery
Philip C.
Attended an appointment and was seen promptly, with the visit completed efficiently.
Manor Road Surgery
john a.
We attended the pharmacy for our flu vaccinations and found the clinic to be efficiently organised.
Manor Road Surgery
Paul -.