New Queen Street Surgery

Excellent service received at the local surgery on Friday. When the online appointment system was unavailable early in the morning, I called the surgery at 8am and was fourth in the queue. The phone..

The clinical care provided following the appointment was excellent and made a significant positive difference to my father's health. However, there are concerns about an earlier visit when my father..

The process for describing the reason for the appointment lacked user-friendliness, with inflexible and restricted choices available for input. Despite this, the clinical team's response was prompt..

Quite an unsatisfactory experience. My wife contacted reception in the morning to request an appointment and was instructed to submit the request via the online system. We completed the form and..

This is feedback regarding an appointment that was attended. The appointment ran on schedule and proceeded without any issues. Thank you.

Excellent care received, with particularly pleasant and supportive staff who were attentive to my needs.

I had a telephone appointment when I was hoping to attend in person for a physical examination, however the consultation went well. The approach discussed was consistent with what I had been..

The medical team at this practice are excellent, and the reception staff have consistently provided helpful assistance during my visits. I have always felt well cared for throughout my time as a..

I had been managing my symptoms myself for several days, but my condition continued to deteriorate and I found myself struggling to cope. I was appreciative when the healthcare professional examined..

I must acknowledge that over the last few weeks when I've required the surgery's services, they have really come through for me, and I'm genuinely grateful for that. Just yesterday, I approached..

Ongoing difficulties with staffing levels and absences have resulted in repeated appointment cancellations, with significant delays before alternative slots become available.

Upon relocating to the area, I had an existing hormonal condition that required ongoing medication management. The clinical team here appeared unfamiliar with this particular health issue and..

The nursing staff member who typically administers my injection is very competent and provides excellent care.

I was very pleased with how my telephone consultation was managed, demonstrating compassion, thoughtfulness and kindness. All relevant matters were addressed thoroughly and I feel satisfied with the..

I had requested that a clinician call me to discuss an ongoing health concern. I received the call early on the day I was anticipating it. The clinician was courteous, approachable and devoted time..

Excellent experience with a welcoming and approachable team.

Courteous service delivered by a considerate team.

I'm very grateful that an appointment could be arranged for me. I was informed that my throat complaint was of a viral nature and that antibiotic treatment was not necessary, which I found reassuring.

I attended an appointment yesterday and the clinician was excellent with me. They listened carefully to what I had to say and provided genuinely helpful support. I'm very satisfied with the practice..

The front desk staff member was extremely helpful, professional and courteous, and went out of their way to assist. I received a callback from the practice within a short timeframe and was attended..