CA

Caroline A. one year ago • From Google

Rating

Great

Confusing check-in process mars otherwise perfect stay

My overall experience was excellent. I would have awarded a perfect rating, but the self check-in process had a minor flaw. The system didn't clearly indicate where guests should wait after checking in, which led to some confusion. I initially waited downstairs, only to realize I needed to be upstairs. If the self check-in could provide clearer instructions about the waiting area, it would be a flawless process.

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