MM

Minte M. 2 years ago • From Google

Rating

Bad

Confusing communication led to missed appointments

I schedule my initial consultation. Upon arrival, the receptionist informs me it was supposed to be a telephone consultation, contrary to the original instructions. Consequently, I inadvertently missed the call. I'm assured a callback will be made, but no communication ever comes through - no calls, no voicemails. The receptionist maintains they definitely rang me. I reschedule the appointment. Prior to the next booking, I proactively confirm the consultation format. I'm told it's a phone consultation. When no call materializes, I reach out, only to be told it was actually an in-person meeting. Frustrated by the repeated miscommunication and incompetence, I promptly change my healthcare provider and do not regret my decision.

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