KM

Karen M. 3 years ago • From Google

Rating

Poor

Confusing healthcare experience with mixed messages

I seldom visit my medical practice, but was called in for a routine health check that I hadn't undergone in over five years. The healthcare professional I consulted was extremely diligent and strongly advised me to schedule an urgent doctor's consultation due to my critically elevated blood pressure. She also requested a urine sample and repeatedly emphasized the importance of booking a GP appointment. However, when I approached the reception desk, I was informed I couldn't book an appointment and was instructed to call at 8 am. When I explained that the nurse had explicitly told me to book a GP appointment, the receptionist stated she would need to discuss this with the nurse, suggesting the nurse shouldn't have given me that instruction. This left me utterly bewildered about whose guidance I should follow.

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