The Old Dairy Health Centre

I have had a very negative experience at this surgery. There are significant administrative issues, including problems with how my records are maintained. I feel the surgery has made inaccurate..

An efficient and exceptionally welcoming practice where my health concern was addressed promptly via telephone within two days, with a subsequent in-person consultation arranged right away.

It is extremely difficult to obtain an appointment at this practice. This reflects broader challenges currently facing the NHS.

Not ideal… the staff came across as unwelcoming, and the environment felt cold and uninviting. The atmosphere was quite sparse and off-putting. I did have one positive appointment recently, but..

It has become increasingly difficult to obtain appointments at this practice. The current system requires patients to submit requests online for callbacks or appointments, with decisions made at the..

The team here were friendly and supportive, and the practice facilities are pleasant and modern.

I attended an appointment today with a member of the nursing staff who was excellent and helped me feel comfortable and relaxed. The booking process was straightforward and efficient, with my call..

I have been quite frustrated with the recent changes to how the Centre handles communication. The telephone system has become difficult to navigate, with multiple menu options that often result in..

I submitted a concern about a potential health issue through the practice's online consultation system, as telephone appointments and in-person visits are no longer available. I was advised to wait..

I attended an appointment at this practice where I felt the clinician did not demonstrate genuine engagement with my concerns. I was interrupted mid-explanation of my symptoms and told that time..

I have found this practice to be disappointing. After three months, I am already considering alternatives. There appears to be a lack of coordination between different staff members at this..

This surgery ranks among the poorest experiences I have encountered. There were repeated excuses regarding failed communication despite my multiple attempts to request a home visit, which eventually..

I found the reception team's service to be disappointing and unhelpful.

The staff were unwelcoming and obtaining a referral to a specialist proved difficult, as did securing an in-person appointment with the GP due to a confusing booking system. I would recommend..

As a healthcare professional who recently relocated to the UK from the United States, I registered with this practice and was seen by a clinician at the surgery. This clinician demonstrated..

It's understandable why many people discuss concerns about the reception area rather than the clinical staff, as there appear to be significant issues with visibility and responsiveness to patient..

Excellent experience across all aspects. Would definitely suggest this practice to others.

The reception team seemed unhappy and lacked warmth in their approach. When I arrived, I was not greeted with eye contact or acknowledgement, and was simply asked whether I had an appointment before..

I'm concerned about the changes at this practice since the relocation and shift to online services. The surgery feels more like a front desk operation with limited visible clinical presence. I'm..

This is an outstanding medical facility. It operates with impressive organisation and effectiveness, utilising modern systems to allow patients to communicate with healthcare professionals and have..